Housekeeping Manager at Newmark Hotels

Job Advert Summary    

• The Housekeeping Manager is responsible for overseeing and managing the daily housekeeping operations of the property, ensuring that all guest rooms, public areas and back-of-house spaces are maintained to the highest standards of cleanliness, presentation and hygiene.
• The role requires a hands-on manager who can lead a small housekeeping team, coordinate daily operations, manage resources effectively and ensure that guests experience a clean, comfortable and welcoming environment throughout their stay

Minimum Requirements    

• Grade 12 / Matric.
• Hospitality Management qualification or relevant housekeeping qualification would be advantageous.
• Minimum 3–5 years' experience in a housekeeping environment within a hotel, boutique hotel or similar hospitality establishment.
• At least 1–2 years' supervisory or management experience.
• Previous experience managing a small housekeeping team would be advantageous
• Strong leadership and team management skills.
• Excellent attention to detail and organisational ability.
• Good verbal and written communication skills.
• Strong planning, coordination and problem-solving abilities.
• Good understanding of housekeeping procedures and cleaning standards.
• Basic stock control and cost management skills.
• Ability to work under pressure and manage competing priorities.
• Proficiency in Microsoft Office and basic administrative systems.

Duties and Responsibilities    

Housekeeping Operations

• Oversee the daily housekeeping operations, ensuring guest rooms are cleaned, serviced and inspected according to property standards.
• Coordinate room allocations, cleaning schedules and daily task assignments.
• Ensure rooms are ready for arrivals within the required check-in times.
• Conduct regular inspections of guest rooms, public areas and back-of-house facilities.
• Ensure housekeeping standards are consistently maintained across the property.
• Monitor room turnaround times and communicate room status updates to Front Office.
• Attend to guest requests and housekeeping-related complaints promptly and professionally.

 Team Management and Leadership

• Supervise, guide and motivate the housekeeping team.
• Allocate daily duties and ensure that staff understand their responsibilities.
• Monitor staff attendance, punctuality, performance and productivity.
• Conduct on-the-job training and ensure employees understand housekeeping procedures and standards.
• Maintain a positive and professional working environment.
• Assist with recruitment, onboarding and performance management of housekeeping employees.
• Ensure adequate staffing levels are maintained in line with occupancy and operational requirements.

 Linen, Laundry and Inventory Control

• Oversee the handling, issuing, collection and storage of linen and guest supplies.
• Monitor linen stock levels and ensure effective stock rotation.
• Manage housekeeping consumables, cleaning materials and guest amenities.
• Conduct regular stocktakes and maintain accurate inventory records.
• Monitor usage and minimise wastage, losses and unnecessary expenditure.
• Ensure cleaning equipment is maintained and used correctly.

Quality Assurance, Health and Safety

• Ensure all housekeeping activities comply with company standards and operational procedures.
• Maintain high standards of hygiene, cleanliness and presentation.
• Ensure cleaning chemicals are stored, labelled and handled safely.
• Monitor adherence to health, safety and hygiene regulations.
• Report maintenance issues and follow up on outstanding repairs.
• Ensure lost property is recorded, secured and handled according to company procedures.

Guest Experience

• Ensure that guest rooms and public areas consistently meet guest expectations.
• Respond to guest feedback and resolve housekeeping-related concerns.
• Work closely with Front Office and other departments to ensure seamless guest service.
• Anticipate guest needs and ensure amenities and special requests are attended to.
• Contribute towards positive guest reviews and overall guest satisfaction.

Administration and Reporting

• Prepare daily housekeeping reports, including room status and outstanding tasks.
• Monitor departmental costs and control expenditure within the approved budget.
• Maintain accurate records of staff attendance, stock usage, linen and inventory.
• Report operational challenges and maintenance requirements to management.
• Communicate relevant departmental updates during daily operational meetings

Deadline:9th November,2026