Client Account and Training Specialist (JB5802) at Kontak Recruitment

• A people-and-tech role split 50/50 between after-sales client care and user training across multiple software solutions.
• You’ll help existing clients get the best out of the systems, resolve day-to-day challenges, and ensure users feel confident long after go-live.

Minimum Requirements:

• 3 or more years’ experience in a client support or training role, ideally software or SaaS
• Strong understanding of software applications (HR and Payroll specific prefered) and the ability to learn and demo products quickly
• Confident using CRM systems and common business software tools
• Valid driver’s license and reliable transport
• Willing to travel to client sites throughout Gauteng (National and Sub-Saharan travel advantageous)
• Excellent communication and presentation skills and able to train non-technical users
• Strong client care/ after-sales care experience
• Strong problem-solving ability with a client-first mindset
• Self-motivated, adaptable and able to work independently in a fast-paced environment

Duties and Responsibilities:

• Conduct regular on-site visits to existing clients to support adoption and ongoing usage
• Deliver structured onboarding and user training sessions, online and in-person
• Tailor training to each client’s environment and ensure users can confidently use the systems
• Provide advisory support on configuration, customisation and integration aligned to client needs
• Review client workflows and recommend practical improvements to drive better outcomes
• Troubleshoot and resolve software issues and user queries, escalating complex cases where needed
• Build strong long-term client relationships through proactive check-ins, feedback gathering and support
• Keep accurate CRM notes on client interactions, training delivered and support activity
• Share recurring issues and client feedback internally to support ongoing product improvement