Client Analyst - Johannesburg at Nedbank

Position Description:

You will ensure organisational readiness through communication, training and coaching engagements so that the store systems are embraced, adopted and effectively utilized.

Your key responsibilities will include:

• Program design and development (this includes audio and visual aids)
• Delivery of training interventions
• Company specific systems, application and product training
• One on one learner interactions
• Ensure training delivery aligned to business objectives
• Assessment, Moderation and Evaluation
• Administration (facilities, invites and attendance registers)
• Reporting and documentation (feedback, reporting)

Requirements:

• A matric qualification
• A related Diploma
• At least 2 to 3 years of relevant experience (operational and theory)
• At least 2 to 3 years of proven work experience in project management
• Solid experience of 2 to 3 years in the retail / FMCG industry
• Detailed experience requirements in:
  • Presentations
  • Reporting skills
  • Retail
  • Change management
  • People management
  • CRM
  • Business

Competencies:

• Analytics
• People skills
• Project Management
• Planning and organisation
• Problem solving
• Conflict management
• Communication skills