Client Executive at Paymentology

Tasks

• Paymentologists take pride in being agile and responsive - so we’ll look to you to ensure that client requests are acknowledged and resolved as fast as possible, either on your own or by coordinating with internal teams. Establishing and maintaining strong client relationships will be achieved through regular on-onsite visits, telephone / Zoom calls, and email communication.
• You’ll be an expert on each client’s line of business, act as their strategic partner, and identify opportunities to upsell Paymentology products to ensure continuous growth in Paymentology’s transactions and revenue.
• If you are not already, you’ll soon become an expert on payment processing. With our help you’ll be able to speak knowledgeably on Paymentology in particular, be able to talk fluently about our products and technology and how they can meet clients’ needs.
• In addition to supporting our clients, you’ll work closely with our global partners (Mastercard, Visa, banks, etc), suppliers and other partners, plus internal teams like Customer Support and Tech.
• You will work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product.
• You’ll be front facing; navigating your way through the tough conversations, negotiations, and facilitating conflict resolution when needed while keeping in mind that top-notch service is at the heart of what we do.

Requirements
What it takes to succeed:

• 5+ years of relevant account and relationship management experience within the fields of tech or banking
• Experience working with and supporting large corporate clients and proven experience in building lasting and successful relationships with them
• A tech-savvy brain and the ability to understand how our products tie into payment processing, plus a talent for explaining tech-related concepts to a non-technical audience
• Comfortable with ambiguity and operating in an environment synonymous with change
• A strong sense of urgency and the ability to jump on client requests as they come up
• A mentality of “the customer comes first” and a willingness to go the extra mile to prove it
• Ability to manage stress as the role can be demanding