Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Cashbuild is the largest retailer of building materials and associated products, selling directly to cash-paying customers through its 255 (and growing) stores in South Africa, Namibia, Lesotho, Botswana, Swaziland, Malawi and Zambia. Cashbuild which employs 4 738 people, comprises Cashbuild Limited and the operating subsidiaries registered in the abovementi...
Read more about this company
Requirements
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends, and Public Holidays
- Must be able to work under pressure
Job Description
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g., use of safety gear, ensure Customer, and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a Customer without proof of purchase or required documentation
go to method of application »
Requirements
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends and Public Holidays
- Must be able to work under pressure
- Must be physically fit to operate a forklift
- Must have a valid forklift license
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
- Merchandise stock according to approved layouts and planogram
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a Customer without proof of purchase or required documentation
Safety (OHSA) Requirements
- Ensure not to overload the Forklift
- Ensure not to overload racking and shelving (Do not stack roof tiles / bricks and cement more than two pallets high.)
- Ensure to wear the Safety Helmet and Kidney Belt at all times when operating the Forklift
- Do not use forklift to lift personnel.
- Ensure that the Entrance and Exit are free of obstacles and that Customers can enter and leave Cashbuild’s Stores without risk of injury
- Ensure to report any faults on the Forklift immediately
- Ensure to report in time when the Forklift is due for a service
- Ensure to wear protective clothing when necessary
- Do not operate the Forklift if there are any mechanical faults
- Ensure that the Forklift is inspected daily, checklist completed and any faults report.
go to method of application »
Requirements
- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Valid Driver’s license
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail
Strategic Management
- Develop, implement, and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Executive from time to time
Grow and protect Profitable Market Share
- Achieve growth in markets share in your Store as defined in the strategy plan
- Promote customer loyalty programmes (e.g., VIC, charge cards, etc)
- Manage the distribution of advertising material to ensure maximum efficiency
- Develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Implementing and monitoring the Customer Service strategy
- Reliable, prompt Customer Delivery Service
- Grow and maintain VIC client base
- Recommend Range improvements to suite the market
- Take action on Customer Surveys (implement action plans when required)
- Ensure effective staff scheduling planned and implemented to provide exceptional Customer service.
Asset Control – Stock
- Order stock as per Cashbuild Way
- Manage and control shrinkage within the Store
- Manage the PIC process
- Manage Wall to wall Stock-take
- Manage and control stock movement inside the store relating to
- End Control
- IBT’s
- Customer Returns
- Receiving
- Manage Damage, Obsolete and Slow-moving stock items
- Analyse security requirements and implement changes.
Asset Control – Cash
- Manage Debtors and RD Cheques within the Store
- Manage Petty Cash
- Manage daily Banking
- Manage Shorts and overs
- Manage Cheques and Credit Cards
Asset Control – Fixed Assets
- Maintenance and protection of racking and displays
- Maintenance and protection of signage (internal & external)
- Maintenance of forklift and generator
- Maintenance and protection of IT Equipment and Telephone systems
- Maintenance and protection of the Safe / vault
- Maintenance and protection of items listed on asset register.
Human Resource Management
- Recruit and Induct all Employees
- Ensure Training and Development (certification and succession / back up plans) is in place for the Store
- Ensure Succession Planning and Career pathing is in place within the Store
- Manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Ensure open communication / relations (CARE Meetings, CB Mail) with the Store Employee Forum
- Manage Employee Relations
- Manage the performance management processes as per the Cashbuild Way
- All staff to have complete staff files as per the Cashbuild Way.
Store Safety (OHSA) Standards
- Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety and first aid Reps as per OHSA
- Report Incidents
- Take immediate action on any non-compliance once identified
- Record all OHASA incidents
- Ensure all Forklift drivers have a valid forklift drivers’ licence
- Ensure safe working conditions of all safety equipment.
Store Trading Standards
- Maintain Housekeeping standards
- Manage Merchandising standards
- Implement and maintain the correct Planograms
- Maintain Yard and Parking Areas
- Manage and maintain store Ready for Business standard
Profitability
- Manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
- Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Implement and maintain controls and disciplines
- Implement Corrective Action Plans where necessary
go to method of application »
Requirements:
- Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
- Plan reading experience would be advantageous
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Above average numeric skills
- Proven ability to provide exceptional Customer Service
- Proven ability to work under pressure
- Must be computer literate
- Proven strong organising, planning and delegation skills
Customer Service
- Effective Customer Service Desk Management
- Record, follow up and resolve Customer Complaints
- To ensure an efficient Customer Service at all times (all Customers are attended to)
- Telephone etiquette (to ensure that all calls are answered within the required time)
Store Standards
- Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the
- General Assistant, Sales Advisors and Forklift Drivers.
- Price changes to be implemented in line with advertised prices.
- Implementation of planograms
People Management
- Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
- Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
- Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to
- Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
Security Awareness
- Be aware of any suspicious people and / or activities in and outside the Store.
- Password security
go to method of application »
Job Description:
- To receive / return stock to and from Suppliers and / or other Stores. Updating of the goods receiving vouchers onto the system and labelling of the stock. Ensure stock received is despatched to the floor for merchandising.
Requirements:
- Grade 12 plus 1(one) year related experience or minimum of 2 (two) years related experience
- Ability to communicate in English and preferably the dominant language spoken in geographical area
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literal
- Must be able to work shifts and weekends
go to method of application »
Job Description:
- Perform physical cycle stock counts and verify to system stock on hand. Reconcile and investigate cause for discrepancies and capture variances identified. Identify and report on damaged stock, incorrect pricing, SKU’s.
Requirements:
- Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Must be literate
- Must have strong numeric skills
- Must be accurate and able to work under pressure
- Must have basic computer skills
- Must be willing to work shifts, weekends and Public Holidays.
go to method of application »
Requirements
- Grade 12, NQF Level 4, with 2 to 3 years in similar support role
- Relevant IT diploma or degree will be advantageous
- A+ and N+ certification
- Basic network fault finding
- MCDST or equivalent work experience
- Superior computer skills on MS Packages
- Active Directory and 365 knowledge (User account maintenance)
- Hardware and Software trouble shooting skills
- Knowledge of network topology and ability to provide support
- Excellent communication skills (Verbal and written)
- Strong administration skills
- Conversant knowledge of IT terminology
- In-depth knowledge of helpdesk call logging process and resolution reporting
- Apple product knowledge would be advantageous
Key Performance Area
Technical end user support
- Application and device troubleshooting and support identify root cause, resolve or route call with sufficient information to relevant team in order to provide repair solution efficiently
- Accurately use the available software or specialist monitoring tools to maintain awareness and control of the hardware and software.
- Use approved remote management tools to remotely support end user devices.
- Ability to do root cause analysis and troubleshooting across systems to resolve incidents
- Available for remote support after hours and additional afterwork on an ad-hoc basis as required by business.
- Assist with the connection of end user devices to Audio Visual support equipment
- Build a working knowledge of Microsoft products
- Support security policies and standards.
Administrative
- Routing calls to correct support team in accordance to technical requirements
- Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
- Follow escalation matrix and keep customer informed.
- Enabling management with communication about incidents/requests
- Ensure assets under IT cost centers are tracked and maintained responsibly
- Develop, document, and maintain Knowledge Based Articles related to end user support
Customer Focus
- Ownership of Incidents and Service Requests, until resolution with continuous feedback.
- Build Relationship with users to understand potential improvement opportunities for support.
- Identify and understand business challenges of the end user and the impact thereof on support requirements
- Ability to engage and liaise with all personnel including executive level personnel.
go to method of application »
Requirements
- Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years’ work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Must be literate
- Must have strong numeric skills
- Proven attention to detail
- Must be able to work under pressure
- Must be willing to work shifts, weekends and Public Holidays
Security
- Ensure no goods leave Cashbuild stores without the relevant documentation
- Completed correct and full
- Correct date, time, sequence and signature on document has been captured
- Ensure all Customer returns are correctly recorded in the End Controller book and authorised
- Ensure back up employee available for area of responsibility with shift changes, lunch and tea breaks
- Sign the End Control keys IN / OUT daily
- All exit / entry doors must be closed if not in use
- To ensure that loading and off-loading shutter doors are closed at all times where not in use
- Report all suspicious behaviour and vehicles which could pose a risk to Cashbuild and its Customers to Management
- Conduct random searches on Employees when they leave the Store
Customer Service
- Offer fast, friendly and efficient service to all Cashbuild Customers when checking in and out Customers goods
- Direct Customers to relevant person who can assist him / her.
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
go to method of application »
Requirements
- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Valid Driver’s license
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail
Strategic Management
- Develop, implement, and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Executive from time to time
Grow and protect Profitable Market Share
- Achieve growth in markets share in your Store as defined in the strategy plan
- Promote customer loyalty programmes (e.g., VIC, charge cards, etc)
- Manage the distribution of advertising material to ensure maximum efficiency
- Develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Implementing and monitoring the Customer Service strategy
- Reliable, prompt Customer Delivery Service
- Grow and maintain VIC client base
- Recommend Range improvements to suite the market
- Take action on Customer Surveys (implement action plans when required)
- Ensure effective staff scheduling planned and implemented to provide exceptional Customer service.
Asset Control – Stock
- Order stock as per Cashbuild Way
- Manage and control shrinkage within the Store
- Manage the PIC process
- Manage Wall to wall Stock-take
- Manage and control stock movement inside the store relating to
- End Control
- IBT’s
- Customer Returns
- Receiving
- Manage Damage, Obsolete and Slow-moving stock items
- Analyse security requirements and implement changes.
Asset Control – Cash
- Manage Debtors and RD Cheques within the Store
- Manage Petty Cash
- Manage daily Banking
- Manage Shorts and overs
- Manage Cheques and Credit Cards
Asset Control – Fixed Assets
- Maintenance and protection of racking and displays
- Maintenance and protection of signage (internal & external)
- Maintenance of forklift and generator
- Maintenance and protection of IT Equipment and Telephone systems
- Maintenance and protection of the Safe / vault
- Maintenance and protection of items listed on asset register.
Human Resource Management
- Recruit and Induct all Employees
- Ensure Training and Development (certification and succession / back up plans) is in place for the Store
- Ensure Succession Planning and Career pathing is in place within the Store
- Manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Ensure open communication / relations (CARE Meetings, CB Mail) with the Store Employee Forum
- Manage Employee Relations
- Manage the performance management processes as per the Cashbuild Way
- All staff to have complete staff files as per the Cashbuild Way.
Store Safety (OHSA) Standards
- Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety and first aid Reps as per OHSA
- Report Incidents
- Take immediate action on any non-compliance once identified
- Record all OHASA incidents
- Ensure all Forklift drivers have a valid forklift drivers’ licence
- Ensure safe working conditions of all safety equipment.
Store Trading Standards
- Maintain Housekeeping standards
- Manage Merchandising standards
- Implement and maintain the correct Planograms
- Maintain Yard and Parking Areas
- Manage and maintain store Ready for Business standard
Profitability
- Manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
- Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Implement and maintain controls and disciplines
- Implement Corrective Action Plans where necessary
go to method of application »
Requirements:
- Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
- Plan reading experience would be advantageous
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Above average numeric skills
- Proven ability to provide exceptional Customer Service
- Proven ability to work under pressure
- Must be computer literate
- Proven strong organising, planning and delegation skills
Customer Service
- Effective Customer Service Desk Management
- Record, follow up and resolve Customer Complaints
- To ensure an efficient Customer Service at all times (all Customers are attended to)
- Telephone etiquette (to ensure that all calls are answered within the required time)
Store Standards
- Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the
- General Assistant, Sales Advisors and Forklift Drivers.
- Price changes to be implemented in line with advertised prices.
- Implementation of planograms
People Management
- Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
- Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
- Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to
- Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
Security Awareness
- Be aware of any suspicious people and / or activities in and outside the Store.
- Password security
go to method of application »
Requirements
- Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years’ work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literate
- Previous Cashier experience
Customer Service
- Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.
- Be willing to assist Customers with their needs through clear and effective communication
- Assist the Customers with requests, queries and complaints and resolve or escalate to management
- Offer fast, friendly and efficient service to all Customers
- Control and ensure the availability of stationary and consumables, within the Store
Cash Handling and Banking
- Controlling of Store floats (Petty Cash, Till Floats, Change Floats)
- Change ordering and dispensing
- Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger
- Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
- Ensure that all returns are valid and done correctly
- Cash Clearance to be actioned and queries to be resolved
- Ensure pick-ups are done timely
- Carry out End of Day sessions on all Point of Sale (POS) terminals
- Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal
- Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection
- Ensure daily takings are collected by the Cash in Transit (CIT) Company.
Ready for Business
- Ensure Ready for Business processes implemented
- Ensure the Cashiers maintain their area of responsibility
- Ensure the Cash Office is neat and tidy at all times
- Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date
People Management
- Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.
- Ensure Cashiers have a trained backup available
- Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).
- Ensure scheduling of subordinates is done on time
- Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement
- Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
- Monitor and evaluate performance of subordinates
- Ensure all cashiers comply with the company dress code
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to.
Security Awareness
- Be aware of any suspicious people and / or activities. In the Store and outside.
- Password security
- Ensure that the Cash Office is secured
- Ensure that the Cash Office door is always locked when Pick-Up’s, Cash-Up’s, and Cash in Transit (CIT) collections are done
- Ensure till Pick up’s are done within the set parameters
- No unauthorised persons allowed in the Cash Office
- Safe keys are locked away and in safe custody
- No Rations, stock, and unrelated documentation to be kept in the Cash Office.
go to method of application »
Job Description:
- Perform physical cycle stock counts and verify to system stock on hand. Reconcile and investigate cause for discrepancies and capture variances identified. Identify and report on damaged stock, incorrect pricing, SKU’s.
Requirements:
- Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Must be literate
- Must have strong numeric skills
- Must be accurate and able to work under pressure
- Must have basic computer skills
- Must be willing to work shifts, weekends and Public Holidays.
go to method of application »
Job Description:
- To receive / return stock to and from Suppliers and / or other Stores. Updating of the goods receiving vouchers onto the system and labelling of the stock. Ensure stock received is despatched to the floor for merchandising.
Requirements:
- Grade 12 plus 1(one) year related experience or minimum of 2 (two) years related experience
- Ability to communicate in English and preferably the dominant language spoken in geographical area
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literal
- Must be able to work shifts and weekends
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail