Contract IT Jobs at Nambiti Technologies (Pty) Ltd

Duties:

• Design, install and manage security mechanisms that protect the network and information systems against breaches, viruses, and Antispyware
• Upgrade systems by implementing and maintaining security controls
• Protect the system by defining access privileges, control structures, and resources
• Develop and implement standardised Information Security processes and procedures
• Respond to internal and external audit findings timeously
• Group policy management
• Ensure Endpoint protection (Antivirus Software) is always managed and configured properly
• Ensure Information System compliance and conformance to IT policies and processes

Qualifications , skills and knowledge 

• National Diploma in Information Technology or relevant equivalent qualification at NQF level 6.
• A minimum of five (5) years’ experience in IT governance and security.
• Certifications in ITIL foundation, Security+, CISM, SCCM and COBIT will be an added advantage.

Training and Knowledge areas:

• Knowledge of Patch Management or Anti-virus, or Vulnerability management.
• Knowledge of Group Policy Management and Firewalls (Checkpoint, Sophos)
• Knowledge of Mimecast
• Knowledge of Manage Engine Products (Desktop Central, Log 360, Ops Manager)
• Knowledge of Azure Active Directory
• Knowledge of Cloud Security

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Key Performance Areas

Customer Service

• Receive calls from senior customer engineer/ help desk.
• Verify/ identify problems with help desk.
• Contact users to get clarity on problems and trouble shoot.
• Provide telephonic support to users if possible.
• Provide physical assistance to users if necessary.
• Escalate problems to senior customer engineer if necessary.
• Provide temporary PCs to users when necessary (prioritise).
• Update users on progress being made in solving their problems.
• Fully test the solution to ensure that the problem is resolved.
• Ensure all customer queries are attended to and resolved within agreed SLA’s.

IT Support

• Analyse user problems.
• Prioritize user problems based on severity.
• Train user on how to use IT equipment.
• Research and recommend better ways to reduce IT user problems.
• Develop good working relationship with users.
• Keep users posted on the progress of their calls.
• Ensure that there are no comebacks on work done.

Hardware Maintenance and Repairs

• Undertake maintenance and repairs on damaged and repairable hardware.
• Report on uneconomical repairs.
• Recommend replacement.
• Schedule and administer regular maintenance of IT equipment.

Network and Telephone Support

• Provide daily operations support and maintenance for network and telephone 
• infrastructure (1st line support).
• Proactively monitor network and telephone infrastructure to provide stable, dependable 
• services, by working with specialists.
• Replace faulty devices.
• Ensure timely problem resolution.

CSN Support

• Respond to remote/satellite customer call-outs (hardware, software and network calls).
• Provide telephone infrastructure (1st line support).
• Offer customer training.
• Provide customers with regular feedback on their service requests.
• Travel to and from customer locations (usually by car), documenting work activity and 
• maintaining administrative paperwork.

Asset Management

• Undertake audits of hardware and software assets.
• Maintain and update a register of all IT assets.
• Provide technical advice on hardware and software to be produced by users.

Research and Development

• Keep abreast of trends in hardware and software developments.
• Research on new problems/ challenges as they occur.
• Share information with technical staff and document solutions found.

Reporting

• Contribute to the preparation and submission of Regulation reports. 
• Aid in the development of functional reporting systems, for management, project or 
• performance reporting. 
• Report regularly and periodically perform necessary submissions as and when required 
• to provide progress updates and/or inform management decisions.

Stakeholder Management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external 
• stakeholders. 
• Aid in the maintenance of relationships with vendors, service providers or procurement 
• teams and ensure that all relevant procured items are invoiced and paid on time.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology related qualification. 
• Relevant 4 years’ experience in system support environment
• Technical, Managerial, and Behavioral Competencies Required
• Planning, Organising and Coordinating.
• Personal mastery.
• Judgement and decision making.
• Ethics and Values.
• Client Service Orientation. 
• Citrix.
• Company legacy systems.
• MOUS.
• Integration platforms.
• Financial systems

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Key Performance Area

• Ensure IT Services are Accessible to Internal and External Company Customers
• Attend IT incidents and requests.
• Configure new equipment.
• Adopt a proactive approach to prevent problems from arising.
• Ensure compliance to OHS when setting up.

Provide Desktop Support

• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades, and other activities required for 
• efficient working of computer systems.
• Undertake maintenance and repairs on damaged and repairable hardware.
• Management of Multifunctional Devices and Scanners
• Establish connection and access to MFD and Scanners for all users.
• Identify problems; log calls with Service Desk and escalate matters to senior Lead: 

Business Support.

• Manage replacement of consumables in the region. 
• Provide Network and Telephone Support
• Replace faulty devices.
• Provide 1st line support of telephone infrastructure.

Asset Management

• Undertake audits of hardware and software assets.
• Conduct Bi-annual asset verification.

AV Support

• Attend to AV requests.
• Attend to 1st line AV problems and escalate matters to Lead: Business Support.

Reporting

• Provide input to IT Operations reports.

Qualifications and Experience

• National Diploma in Information Technology related qualification.
• Relevant 2 years’ experience in system support.
• Technical and Behavioral Competencies Required
• Planning, Organising, and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Citrix knowledge advantageous.
• Willingness to travel and work extra hours

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• Analyse business needs, the existing architecture and develop a new cloud adoption roadmap.
• Design cloud architecture including infrastructure blueprint, network technology and security. 
• Develop strategies to manage and optimise cloud spending and ensuring cost effectiveness.
• Design secure and efficient migration of existing applications and data to the cloud.
• Develop disaster recovery plans and procedures for the cloud environments.

Qualifications:

• Appropriate ICT qualification or equivalent, with a minimum of 10 years' architect experience or 15+ years of software development experience in .Net

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Qualifications:

• IT Related qualification
• SAP Certification

Experience:

• Knowledge of SAC Application Designer (JavaScript required).
• Experience in integrating SAC with BW and HANA (saving data from SAC to BW / HANA).
• Experience in integrating SAC with other systems (Oracle DB, Cloud).

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Qualifications:

• IT Qualification
• SAP Certification

Experience:

• Minimum 2 full implementations of SAP Ariba