New Jobs at TLC Marketing Worldwide

Role Purpose

• To provide administrative support to our growing global travel business. This will involve overseeing maintenance updates to our platform and corresponding local market websites, managing internal administrative processes, supporting our global teams in their use of the platform and onboarding of new team members.
• This role requires someone who has excellent attention to detail, is proactive and can build solid working relationships.

The Core Deliverables

• Implement updates and improvements to our travel platform and local market websites, collaborating with our technology partner, Vibe Travel and/or our local markets.
• Oversee internal travel administrative processes; manage our global travel email inbox, technical access for local team members to platform and websites.
• Support local markets with; website testing, raising support tickets for fixes and overseeing implementation, customer service issues and bookings.
• Responsible for training library and access.
• Manage onboarding of new team members, training them on the basics of the platform.
• Gather key information from markets to keep up-to-date campaign launch pipeline.
• Help to drive best practice with local teams such as testing process and set-up.
• Coordinating quarterly newsletter and supporting on marketing initiatives.
• Develop excellent working relationships with group team colleagues, local market client services, customer services and operation teams, along with our travel partners.

Your Skills & Knowledge

• 2 years work experience in a similar administrative role, ideally within a travel agency on hotels, flights etc.
• Ability to build effective working relationships with work colleagues and partners in different markets.
• English language role but additional languages matching our local market office locations would be a plus.
• Strong Excel and PowerPoint skills.

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Role Purpose

• To develop new commercial business relationships leading to the generation of new income for the company. This will involve identifying new markets and business opportunities.
• To grow existing relationships with clients to achieve further sales and maximise revenue.
• This role requires a someone who is dynamic, sales driven, strategically minded and able to sell B2B at the highest level.

The Core Deliverables

• Manage the sales process; generating leads; phone calls to introduce TLC products and services; presenting the pitch, asking questions and collecting data, solution pitch, negotiation and closing the sale
• Present TLC to potential clients through face to face meetings, telephone calls and emails and advise them on products, including forthcoming developments and special promotions
• Responsible for building a short/medium/long term sales pipeline in accordance with targets set
• Develop a thorough understanding of client objectives and business requirements, including return on investment objectives, response to tenders and gather for information
• Gather market and customer information
• Create client proposals and contracts and take full responsibility for their content and accuracy
• Develop and maintain relationships with clients through regular review meetings
• Develop a complete understanding of TLC products and pricing structures
• Ensure a complete and accurate brief is provided in all aspects of the sale including costs of the promotion and redemption rates when handing over the campaign to client services
• Fully understand TLC’s terms of business
• Estimate profit levels on all projects
• Ensure payment arrangements are agreed before work commences and that they are enforced
• On occasion, work with the client service and finance teams on cash collection on client

Your Skills & Knowledge

• Has proven sales experience; knows how to add value to the business by achieving sales
• Understands marketing processes and jargon and is able to take a consultative view with clients
• Experienced in communicating with clients in all forms of written and verbal communication and is able to listen
• Practiced in building effective working relationships with clients and work colleagues and uses these to add value to TLC and our clients and has a portfolio of client contacts
• Takes a commercial view when decision making in order to maximise the value to both TLC and the client