Client Liaison and Logistics coordinator: Logistics at SGS

Job Description

PRIMARY RESPONSIBILITIES

• Coordination and Operation of the Logistics, sample storage and client interaction. Responsible for managing all aspects regarding Logistics of samples and administrative functions for the Geochem division. Responsible for day to day satisfaction of client complaints and queries. Acts as the first point of contact from sample receipt till final reporting.

SPECIFIC RESPONSIBILITIES

• Responsible for the day-to-day Supervision, Coordination and Operation of the Logistics, client interaction and related queries/enquiries.
• Execute submission sheets review against quotes, to ensure instructions are clear and according to quote submitted.
• Responsible for achieving a high degree of project execution and client satisfaction
• Interact with section managers, by making timely technical decisions with regards to client complaints or queries.
• Responsible for maintaining and applying the disciplinary code of the company
• Responsible for building a motivated team, focused on client service, quality and satisfaction.
• Maintain a clean working environment
• Keep relevant communications confidential
• Complies and conforms to the laboratory quality management system (ISO17025 and SANAS)
• Client Liaison and Logistics Coordinator: Logistics Overtime submission sheets must be properly checked (Name, employee number, correct hours claimed) before handing in to HOD for approval.
• Adhere to all quality and safety requirements of the SGS management system.
• Perform any other reasonable tasks as assigned by direct line manager.
• Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity
• Maintains an appropriate document trail (Quote, Submission sheet, Proof of payment, registration of client account, and all other documents related to a client request and sample submission.
• Requesting of sample repeats to individual sections.

COMPLIANCE & AUTHORITY 

• Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environments without the necessary knowledge and protection and report the situation to higher authority to take action.
• Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.
• Assist with production coordination with specific collaboration with other section on sample movement
• Assist with the training and verification of Sample Logistics Staff
• Check on daily staff attendance and address any problem timeously and pro-actively.
• Ensure that required consumables and inventory stock levels/PPE for Fire Assay are monitored and maintained for daily, night & weekend shifts.
• Ensure the maintenance of the laboratory instruments and apparatus is performed and maintain equipment records, logbooks, files and registers accordingly.
• Any person has the right to refuse to perform work that may damage the environment in an imminent and serious way and to report such a situation.

Qualifications

Education

• Matric
• Diploma in Logistics (Advantage)

Experience

• Minimum 5 years’ experience in the administrative aspects of Geochemical Laboratory Services

REQUIRED SKILLS

• Good understanding of ISO IEC/17025
• Excellent communication skills with good written and speaking ability of English
• Client Services background would be an added advantage
• Supervisory experience
• Strong experience with SLIMS
• Solid Communication Skills
• Good Analytical Skills (Advantage)
• Ability to work well under pressure and tight timelines
• Ability to prioritize activities and be flexible to adjust to a variety of situations
• Be Persuasive/Assertive/Sensitive
• Basic knowledge of Microsoft Office
• Energy to motivate a team to always deliver results.
• Able to work independently and to coordinate several activities simultaneously.