Client Liaison Officer – Eastern Cape Province at National Lotteries Commission

REQUIRED QUALIFICATIONS: 

• Bachelor’s degree in business administration, Public Administration. 
• Language Proficiency- must be proficient in at least two of the official / main provincial languages 

REQUIRED WORK EXPERIENCE 

• 1-3 years relevant experience in similar role. 
• Valid driver’s Licence and not less than one year’s driving experience is essential – note that extensive travel is a requirement for this position 

KEY DELIVERABLES 

• Capacitation and assisting applicants on new on-line registration process (both self-service and walk in clients) 
• Assisting applicants in the interpretation of the systems error codes and advise how to resolve it. (Both self-service and walk-in clients) 
• Assisting applicants with the application for funding process. 
• Resolving systems queries on both registration, application for funding and post-funding process. 
• Research support and documentation 
• Reporting on all types of customer services and escalation through recommendations on unresolved matters. 
• Conducting of Education and Awareness Programmes