Client Liaison Officer.INT ORT.Client Services (Airport Management)(P70001) at Airports Company South Africa

Job Description
Key Performance Output      

The successful candidate will report to the Assistant Manager: Car Park and will be responsible but not limited to the following:

• Conduct audits, report on deviations and follow up to ensure remedial actions have been implemented.
• Daily inspections and monitoring of availability and functionality of Landside building infrastructure (QMS).
• Detect and proactively monitor events in collaboration with other departments and report on deviations.
• Monitor process and system efficiency within Landside operations (through put and dwell time) and recommend/implement remedial action where needed.
• Investigate escalated customer queries and provide feedback to customer service.
• Respond to accidents and incidents within the Landside environment.
• Conduct routinely walkabouts of the entire Landside.
• Monitor and manage shuttle service to ensure on time arrivals, cleanliness, acceptable drivers conduct and compliance of buses (operating permits)
• Facilitation of VIP as and when required.
• Assist with the permit process (diplomats and VIP’s) where applicable.
• Assist manager with Landside project activities.
• Record keeping of any incidents and accidents within the Landside environment.
• Compile daily reconciliation reports.
• Provide input into monthly departmental management reports.
• Adhere to and ensure adherence to statutory regulations, organisational standards, policies and procedures. Report non-compliance and implement corrective actions to ensure compliance.
• Ensure external Stakeholder compliance to relevant legislative requirements, SOP’s, operational standards and policies and practices. Take remedial action in case of non-compliance.
• Liaison with safety department to ensure safety compliance with regards to any works on the Landside.
• Participate in pre-audit process to minimise final audit findings.
• Assure stable employee relations by managing conflict and creating a positive working environment.
• Ensure that work is executed in accordance with contract (time frame, SLA, scope, quality).
• Management of contractors and service providers through applicable conditions of contract.

Technical Skills and Experience

The following skills & experience is required or equivalent of such is required:

• Higher Certificate (NQF 5) in Commercial or Business Management is essential.
• 2 years Public Management operational experience is essential 
• 1 year Operations Supervisory experience is essential
• Code-B motor vehicle licence
• Intermediate proficiency of MS Office packages

Competencies

• Analytical skills
• Leading others
• Leading change
• Problem solving
• Planning & Organising
• Results driven
• Interpersonal skills
• Communication

Deadline:18th November,2025