Client Liaison Officer – Lawyer Services - Durban at Bowmans (Law Firm)

Purpose:

Responsible for providing an excellent and professional client service of the highest standard to both internal and external clients, interacting with them, and making them comfortable. Controls the front line, boardrooms and assisting with ad hoc bookings.

Experience and Qualifications:

• Senior Certificate
• Minimum of 3 years experience in a Professional Services or Hospitality environment.
• Microsoft Office (word, excel, outlook)

Key Accountabilities:  

Relationship Building  

• Display uncompromised professionalism to both internal and external clients.
• Act as a brand ambassador for the firm
• Greet clients in a warm and welcoming manner.
• Usher clients to correct boardrooms and offer refreshments and attend to client needs or requests.
• Provide a personalized service by understanding the preferences of returning external clients as well as internal clients
• Develop and maintain relationships with all levels of staff as a trusted resource.
• Maintain strong working relationships with and have open and transparent communication between all members of the team
• Develop and maintain relationships with vendors to ensure quality of service delivery

Communication          

• Communicate clearly and concisely using all channels of communication as appropriate
• Announce client arrival and provide feedback to the client that we have conveyed the message.
• Continuous follow-up communication to ensure a final connection between internal and external clients.
• Professionally communicating relevant internal messages as required.
• Managing Reception Desk, Client Liaison Desk and Boardrooms Ensure that all client-facing areas are well maintained at all times.
• Ensure that all technical equipment within these areas are in good working condition.
• Coordinate with IT to ensure that boardrooms are set up timeously and according to specific requirements.
• Assist with ad hoc Boardroom bookings

Organisational Awareness     

• Be knowledgeable about the structure of the firm and services offered.
• Project and build the Firm’s image by understanding the culture and values of the firm.

General Administration          

• Operating switchboard when necessary
• Providing general administrative assistance to internal and external clients.
• Deliver cross-functional services as required.
• Assist with client events when required.

Stakeholder Management     

• Work closely with all stakeholders such as the catering service provider and Business Services to achieve ultimate service delivery.
• Managing incoming and outgoing deliveries and documents.

Competencies:

• Adaptability
• Client Focus
• Initiative
• Interactive Communication
• Organisational Awareness
• Teamwork
• Work Ethics and Values
• Business Perspective
• Using Information Technology