Client Manager (D&O) at AON

About the Role 

As a Client Manager some of your key responsibilities will include: 

• Being responsible for leading, developing and improving day to day client relationships 
• Have the ability to present D&O landscape, state of the market and detailed cover review to clients at executive and main board level. 
• Being responsible for a portfolio of Directors and Officers Liability client accounts which includes managing and coordinating all related activities. 
• Preparing quotations according to the binder holder agreement. 
• Having a good understanding and interpretation of financial statements and Annual Reports 
• Structuring global and local D&O insurance programs to meet client needs 
• Producing client documentation (including broking submissions, policy documents and claims statistics) 
• Leading or contributing to client renewal meetings/fee negotiations 
• Being responsible for maintaining and improving client satisfaction, retention, revenue and profitability 
• Being responsible for compliant dealings with clients 
• Contributing into the development of new business with either existing or new clients – spots opportunities for increasing revenue and follows up appropriately 
• In addition will co-ordinate teams of Client Service Advisors (where applicable) to ensure client service standards are met 
• Acting as a support to Strategic Account Manager/ Business Manager on larger, more complex accounts 
• Being responsible for credit control

Role-specific Technical Skills, Knowledge and Experience

Qualifications.

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as an associate with the IISA

Knowledge.

• Excellent knowledge of policy wordings.
• A comprehensive knowledge of the South African short-term insurance markets.
• An in-depth strategic knowledge of industry and business strategies and company goals.
• Computer literacy with advanced know-how in MS Word and Excel.

Skills and Attributes.

• Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefits clients.
• Advanced analytical, technical and problem-solving skills and abilities.
• Well- Developed communication skills.
• Fluency in the English language, both written and spoken.
• Good interpersonal and organizational skills.
• Ability to work effectively in and with teams.

Experience.

• Have a minimum of 5 - 10 years’ experience in a similar or related role.