Job Opportunities at Salt Employee Benefits

Role Overview:

• As the Specialist: Claims Approval he/she must have the ability to check and apply expertise to data with an intended objective to deliver on the specific area of expertise. Furthermore, we could analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. Should be able to engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions. They must have the ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily. Investigate and manage improper payments and PFA related issues.

Key Activities

• Coordinate and monitor the complete claims processing cycle, ensuring that all claims, inquiries, and complaints (including those from the Pension Fund Adjudicator and FSCA) are handled in accordance with policies and SLAs.
• Ensure all claims are quality-assured and processed according to the relevant policies, legislation, and procedures.
• Policy & Procedure Development: Identify, enhance, and document proposals for policies and processes that improve the claim’s function.
• Engage in user acceptance testing of processes on Everest.
• Investigate and analyse escalated complaints or issues, report trends, and propose solutions to the reporting manager for approval and implementation.
• Assist administrators with data changes, rollbacks, delegations, and ad-hoc reporting as required.
• Tracking and managing inflow and outflow of work output in the team.
• Responsible for quality assessing (checking and releasing/ audit confirm) of withdrawal claims, death, and disability, that are processed correctly.
• Ensure tasks are completed with strict accuracy and within deadlines, focusing on high standards of work quality.
• Ensure that all daily, weekly and monthly stats reports are completed timeously.
• Flag and escalate work that is has been started and not finalised to the manager.
• Ensure tracking and output of action items emanating from the trustee meetings.
• Implement, track and manage all controls in the team (movement of switches/merges etc.).
• Responsible for compiling data, preparing documents for audits and responding to audit queries.
• Identify, develop, enhance document and make proposals to implement policies, procedures and processes that are relevant to the Exits team.
• Investigate, analyse and monitor stops in the team.
• Report trends and obtain approval from the reporting manager for solutions to implement preventative measures.
• Ensure queries whether internal or external is dealt with professionally and within service level agreement.
• Accept accountability and take responsibility of all tasks assigned.
• Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
• Participate in any additional duties as determined by the business needs and organizational events.
• Identify opportunities for improving claims processes and contribute innovative solutions to increase efficiency and accuracy.
• Uphold the company’s values and image in all interactions, ensuring professional conduct in both internal and external communications.

Relationship Management

• Build and maintain relationships at all levels with reporting staff, all stakeholders and internal departments to enhance organizational effectiveness and efficiency.
• Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.
• Report any irregularities to the reporting manager.

Reporting

• Compile and provide accurate reports to the reporting manager, in the required format by the agreed deadlines, to keep management abreast of progress, delays and or backlogs.
• Maintain professional communication with clients, stakeholders, and internal teams, ensuring satisfaction and effective resolution of claims-related issues.
• Ensure that reports required by the trustees and business is managed timeously.

People Management

• Implement the culture transformation programme that will enable the delivery of Salt’s strategic intent and identify ideal behaviours to improve employee engagement and reduce employee turnover.
• Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
• KPI’s
• Ensure all claims are quality assured and processed according to the rules, policies, legislation, administration procedures and the service level agreements applicable to the Fund to avoid financial risk and PI claims.
• Investigate and report findings on improper payments.
• No significant findings on internal audits 1% error rate, ensure that all claims are managed per legislative requirement.
• Ensure a thorough investigation has been completed on all escalations and enquiries and accurate responses are sent to members, employers and service providers to limit financial risk to business by continuously improving on quality control measures.
• All escalations to be managed within 48 hours – where there is a dependency on other team members to be engaged within 48 hours of process to follow.
• Ensure a thorough investigation has been completed on all escalations and finalized within 24 – 48 hours, enquiries within 48 – 72 hours. Follow through and ensure client is provided with on-going feedback until resolved.
• Monitor escalations and complaints and provide managers with solutions to implement preventative measures.
• Develop claims team staff by mentoring, training, coaching and developing personal growth as a leader within SALT EB.
• Set and agree meaningful and interactive performance areas with staff.
• Client satisfaction ratings related to claim processing and communication.
• Respond to all client complaints, inquiries, and escalations (including from the PFA and FSCA) within the service level agreement, ensuring timely and professional communication.

Required Qualifications & Experience

• Matric
• Excel
• FICA awareness, POPI & TCF training
• Communication (Written and Verbal)
• Stakeholder management (CRM)
• Industry knowledge and experience
• Accuracy and attention to detail
• Judgement and Decision Making
• Working under pressure And Deadline driven
• Interpersonal skills
• Investigative and risk management skills
• Cross team collaboration
• Management of time
• People Management
• Analysis of data
• Negotiation and Conflict Management
   

go to method of application »

Role Overview

• The Senior Fund Accountant is responsible for the fund accounting function of the SALT Umbrella Provident / Pension Funds. The senior Fund Accountant also assists on all operational matters as they relate to the management of the Fund Accounting portfolio.

Areas of Responsibilities

• Operational
• Banking
• Set up payments on banking, extract bank statements
• Check that bank statements are updated and bank reconciliations done accurately and on time.
• Cashflow management of funds and forecasting of cash requirements in line with the funds policy/ies.
• Oversee and enhance the relationship with the fund/s bankers.

Accounts

• Oversee and manage existing system controls and introduce new enhancements to streamline workflow and mitigate risk factors.
• Preparing and maintaining standard operating procedures.
• Development, implementation and management of effective financial controls.
• Preparation of fund accounts in line with the fund/s accounting policies and implementation of any changes.
• Ensure adherence to the Service Level Agreement (SLA) of the fund/s.
• Checking all monthly reconciliations (Accounts Receivable & Accounts Payable).
• Preparation and review of monthly working papers reating to ledger accounts (GL).
• Ensuring that all systems in the department are in a working condition.

Investments

• Liaising with fund managers, brokers, and custodians to communicate information and resolve issues on a timely basis.
• Monitor and control investment / disinvestment with the respective Investment Managers.
• Prepare monthly investment reconciliations.
• Ensure accurate loading of daily unit prices
• Ensure accurate loading of cashflow unit prices
• Ensuring Investments are balanced accurately (ALM).

SARS

• Submission of monthly EMP201 and Bi annual 501 recons
• SARS queries and resolution

Audit

• Planning and coordination of the audits to ensure the audit function is executed on a timely and efficient basis.
• Checking of audit files and working papers for submission to the Fund Accounting Manager.
• Preparation of the annual financial statements.
• Providing responses on audit requirements ensuring all audit issues are resolved, and all compliance issues are met.
• Implementing recommendations from the auditors.
• Electronic submission of financial statements to the FSCA.

Valuation

• Preparation of member data pertaing to the the valuation of the fund/s.
• Liaising with the actuary for the timeous valuation of the fund/s.
• Implementing recommendations from the valuator.

Legislative

• Provide oversight in the Compliance Management function to ensure that:
• the company compliance framework and policies are properly embedded and implemented in the business.
• there is regular reporting on compliance breaches and progress on mitigation and management plans.
• administrative penalties as a result of compliance breaches are minimised.
• Monitor the performance of Compliance operational activities within Salt EB to minimise compliance risk through adherence to policies, procedures, and guidelines and in accordance with regulatory requirements.
• Working closely with the management to ensure that all key risks are identified and are adequately communicated to the relevant business owners.
• Reporting
• Preparing monthly management accounts, cashflow statements and investment recons.
• Drafting of the annual budget for the fund/s and monthly tracking of the fund/s income and expenses against the budget.
• Provide relevant information for the preparation of fund/s board packs.
• SARB and C48 reporting
• Ensure that quarterly Reg 28 compliance reporting is accurate
• Communicate to management with regard to any fraudulent activities and misrepresentation of information.
• Customer
• Ensure adherence to customer and service provider SLA’s.
• People
• Assist administrators with accounting issues.

Education & Qualifications

• Com. Accounting Degree or similar qualification.

Essential Knowledge, skills and Experience

• At least 3 years’ experience in a similar role
• Evidence of managing a small – medium, but effective team.
• Computer Literate (Microsoft Office, Excel advance, Work).
• Everest knowledge required.
• Caseware knowledge will be an advantage.
• Good communication skill.
• Deadline driven.
• Leadership skills.

go to method of application »

Role Overview

• The Fund Accounting Manager is responsible for the full accounting function of the Funds. The manager must be able to investigate and apply expertise to data with an intended objective to deliver on accurate reporting. The manager must be innovative and implement key internal controls and improve on processes. The manager must be able to be solution driven and ensure excellent stakeholder communication. The manager must ensure reporting requirements are met within the time.

Operational Duties:

Banking

• Review and set-up of users online banking access.
• Checking and approving payments, including benefit claims.
• Check that bank statements are updated and bank reconciliations done accurately and on time.
• Cashflow management of funds and forecasting of cash requirements in line with the funds policy/ies.
• Oversee and enhance the relationship with the fund/s bankers.
• Manage the Hyphen process.

Accounts

• Oversee and manage existing system controls and introduce new enhancements to streamline workflow and mitigate risk factors.
• Preparing and maintaining standard operating procedures.
• Development, implementation and management of effective financial controls.
• Preparation of fund accounts in line with the fund/s accounting policies and implementation of any changes.
• Ensure adherence to the Service Level Agreement (SLA) of the fund/s.
• Review all monthly reconciliations.
• Preparation and review of monthly working papers relating to ledger accounts (GL).
• Ensuring that all systems in the department are in a working condition.

Investments

• Liaising with fund managers, brokers, and custodians to communicate information and resolve issues on a timely basis.
• Monitor and control investment / disinvestment with the respective Investment Managers.
• Ensure accurate loading of daily unit prices.
• Ensuring Investments are balanced accurately (ALM). Review the ALM.
• Manage the Finswitch process.

SARS

• Ensure the submission of monthly EMP201 and Biannual 501 recons are done on time.
• SARS queries and resolution.

Audit

• Planning and coordination of the audits to ensure the audit function is executed on a timely and efficient basis.
• Checking of audit files and working papers for submission to the auditors.
• Review of the annual financial statements.
• Providing and reviewing responses on audit requirements ensuring all audit issues are resolved, and all compliance issues are met.
• Implementing recommendations from the auditors.
• Ensure the electronic submission of financial statements to the FSCA within the required time.
• FSCA queries and onsite / desktop reviews.

Valuation

• Preparation of member data pertaining to the valuation of the fund/s.
• Liaising with the actuary for the timeous valuation of the fund/s.
• Implementing recommendations from the valuator.

Legislative

• Provide oversight and play a leadership role in the Compliance Management function to ensure that:
• the company compliance framework and policies are properly embedded and implemented in the business.
• there is regular reporting on compliance breaches and progress on mitigation and management plans.
• administrative penalties as a result of compliance breaches are minimised.
• Manage the performance of Compliance operational activities within Salt EB to minimise compliance risk through adherence to policies, procedures, and guidelines and in accordance with regulatory requirements.
• Working closely with the senior Management to ensure that all key risks are identified and are adequately communicated to the relevant business owners.

Reporting

• Preparing monthly management accounts, cashflow statements and investment recons.
• Drafting of the annual budget for the fund/s and monthly tracking of the fund/s income and expenses against the budget.
• Provide relevant information for the preparation of fund/s board packs.
• SARB and C48 reporting.
• Ensure that quarterly Reg 28 compliance reporting is accurate.
• Communicate to management with regard to any fraudulent activities and misrepresentation of information.

Customer

• Ensure adherence to customer and service provider SLA’s.

People

• Assist administrators with accounting issues.
• Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
• Assist the team with queries
• Effective team management and coordination of financial activities at all levels.
• Headcount and retention
• Succession planning
• Coordinating and approving the team’s leave
• Training and Development
• Innovation, learning and growth
• Improving the internal controls
• Prepare training manuals used in the team
• Preparing and assessing of staff KPA’s

Competencies required:

• Accept accountability of the fund accounting tasks
• Excellent analytical and problem-solving skills
• Good verbal and written communication skills
• Must be able to work under pressure
• Industry knowledge and experience
• High level of accuracy and attention to detail
• Organisational skills / Planning and prioritising
• Good Interpersonal skills
• Cross team collaboration, motivating the team
• Management of time, must meet deadlines
• Managing productivity and efficiency in the team
• Setting personal and career goals

Qualifications:

• Undergraduate degree/ Retirement Fund qualification.
• Excellent Excel skills, must be able to do V-Lookup, pivot etc.
• FICA awareness training.
• At least 4 years employee benefits / retirement fund administration experience specifically in a similar role.
• A good knowledge of pension fund legislation, (specifically Section 13A), regulations and guidelines.
• Everest experience will be advantageous.
• Good knowledge and understanding of unitisation.
• Good knowledge of Microsoft Outlook and word.
• Excellent numerical skills with attention to detail and accuracy.

go to method of application »

ROLE OVERVIEW

• The claims administrator is responsible for the accurate processing of claims, within the agreed service level agreement between SALTEB and the fund and meeting production standard. The duties include requesting information and responding to enquiries, ensuring quality assurance on documents and assessing claim legitimacy. Key responsibilities include initiating new claims, following up on outstanding payments, addressing member queries, providing guidance on fund benefits, and coordinating with service providers to ensure timely claim processing.

Key Responsibilities

• Ensure all quality assurance related activities as set out in the Quality Assurance checklist have been actioned.
• If quality assurance is required, complete quality assurance process as set out in the Quality Assurance checklist.
• Calculate the benefit.
• Apply for a tax directive.
• Prepare the payment requisition.
• Ensure the bank details have been accurately captured onto the member's record and verified by the bank.
• Attach all relevant documentation, collate in required format and submit for quality assessment.
• All claim related activities which include the complete claim processing cycle of all claims, claim related enquiries and complaints, must be completed in accordance with the rules and policies of the Fund, legislation, administration procedures and within the service level agreement applicable to the Fund.
• Meet production standards in terms of quantity (process 40 claims per day (2.5% error rate).
• Should a query arise at any point, complete investigation and delegate to responsible party to resolve. Member notes to be updated accordingly.
• Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
• Ensure email communication, whether internal or external are dealt with professionally and within the service level agreement.
• Any other duties as determined by the business needs and participate in all organisational events as required.

Query Resolution

• Attend to all email and internal and external telephonic enquiries.
• Assist the consultants and call center to resolve queries.

Record Keeping and Filing

• Attach all email correspondence to the member's record.
• Assist the consultants and Call Centre to resolve queries.

Relationship Management

• Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.
• Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.
• Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.

Time Management

• Excellent time management.
• Ability to manage high claim volumes
• Flexible and ability to work under pressure and multitask.

Essential Knowledge and skills

• At least 2 years employee benefits / retirement fund administration experience specifically in a similar role processing and paying retirement fund claims.
• A solid knowledge of pension fund legislation (specifically Sections 13A, 37D and 37C), regulations and guidelines.
• Everest experience will be advantageous
• Knowledge and understanding of unitisation
• Good knowledge of Microsoft Outlook, Word and basic Excel skills
• Communication (Written and Verbal)
• English (Business writing and email etiquette)
• A self-starter who can work independently with minimal support but who can also work in a team environment
• Accuracy and attention to detail
• Judgement and Decision Making
• Working under pressure And Deadline driven
• Organizational skills / Planning and prioritizing
• Interpersonal skills
• Cross team collaboration
• Innovation
• Customer service
• Knowledge of two pot system

Qualification requirements

• Matric
• Good command of English
• Undergraduate degree/ Retirement Fund qualification (Advantageous)
• FICA Awareness Training