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  • Posted: Nov 8, 2021
    Deadline: Not specified
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  • Kaelo Engage is a content marketing agency specialising in creating socially responsible content. Whereas a traditional public relations agency may only focus on issuing press releases, we leverage our in-depth experience and team’s passion to profile your sustainability initiatives through meaningful and relevant content creation in print, digital, br...
    Read more about this company

     

    Client Relationship Manager

    Job Description
    Purpose

    The Client Relations Manager manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.

    Building and maintaining relationships with clients and key personnel within key account companies

    • Conducting reviews and needs based research to ensure clients are satisfied with products and services
    • Identify and implement up-sell and cross selling opportunities
    • Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
    • Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
    • Manage a portfolio of clients in accordance to the agreed Service Level Agreement
    • Develop and enhance retention and growth strategies
    • Develop, maintain and improve consistent client communication and engagements
    • Track, measure and evaluate the effectiveness of CRM processes within each client
    • Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
    • Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
    • Manage and strengthen the relationship with all clients in the portfolio
    • Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
    • Ensure that all events are monitored in accordance with the allocated budget
    • Document all meetings and ensure clients receive feedback within agreed upon turn-around times
    • Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo

    Qualifications
    PERSON DETAILS : WORK EXPERIENCE

    REQUIRED

    • Customer facing experience
    • Health care industry experience
    • Facilitation and presentation experience
    • Service and sales experience
    • Event and knowledge management

    PREFERRED

    • Education and or training background

    EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

    REQUIRED

    • Grade 12 matric

    PREFERRED

    Relationship management

    TECHNICAL SKILLS OR KNOWLEDGE

    REQUIRED

    • Report writing skills
    • Process skills
    • PowerPoint and presentation skills

     

    Additional Information

    •       Accountability
    •       Action orientated
    •       Communication
    •       Business writing and presentation skills
    •       Problem solving skills
    •       Creative thinking         
    •       Strong relationship skills
    •       Growth and development mind-set     
    •       Planning and organisation
    •       Resilient and adaptive     
    •       Systems thinking and connecting ability     
    •       Professional and brand conscious

     

    Should you progress in the interview process, we may request special person information* from you. We strive to only gather this information during the offer stage and use encryption based software to protect this information.  

    Method of Application

    Interested and qualified? Go to Kaelo Engage on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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