Client Retention Consultant at Sanlam Group

Job Purpose

• To retain business for the Sanlam Savings business (Section 14 transfers out)
• The primary role will be to telephonically liaise with Clients, Brokers, Broker Consultants and Advisors as well as utilising other communication media to prevent the outflow of funds.
• To re-build trusting and partnering relationships with contracted brokers
• To create additional business for Sanlam by forming relationships with un-contracted brokers who are targeting Sanlam clients to transfer them to our competitors.
• This role is a relationship building role serving to protect the Sanlam clients from transferring their policies to competitors, whilst at the same time marketing Sanlam’s flagship products to intermediaries and existing clients

Output/Core Tasks

This is a fixed salary and incentive based role, which includes clawbacks, in the event of a policy not staying on the books for the minimum prescribed period.

Retain Sanlam policies

• Convince intermediaries and/or clients to remain with Sanlam
• Able to upsell or cross-sell existing Sanlam products
• Compare Sanlam’s products (predominantly RA’s) to competitors’ products
• Formulate compelling counter offers to competitor products
• Present and pass on relevant leads to selected intermediaries
   

Output/Core Tasks continued

Build partnering relationships

• Build partnerships with Advisors, Brokers and Brokers Consultants
• Take action where good service have been compromised

Adhoc tasks
 

Output/Core Tasks continued

Build relationship with existing and new brokers

• Able to convince brokers not to transfer policies or clients away from Sanlam
• Strong negotiation skills
• Sales skills
• Relationship building capabilities

Ensure ease of processing and administration of business for brokers and clients

• Process new applications or conversions as hassle-free as possible
• Extract new business quotes and other client information
   

Role Requirements

Qualifications:

• Matric
• Relevant Tertiary qualification/s
• Qualified and accredited financial planner
• RE5 Level 1

Other requirements

• Class of Business
• Able to render financial advice unsupervised.

Knowledge & Skills

• Knowledge /experience within the Life Assurance industry (or in broader Financial Services industry)
• Individual life products (specifically RA’s; Savings Products)
• Knowledge / experience of Section 14’s would be preferential
• A working knowledge of Sanquote and other Sanlam financial advisor applications
• Investment expertise, specifically RA
• Sales
• Knowledge of Sentrix system would be beneficial.
   

Experience

Role Requirements continued

• Financial Advisor with a minimum of 2 years’ experience

Competencies

• Excellent communication skills with excellent telephony skills
• Strong Relationship building skills
• Customer focus through Influencing and Negotiation
• Resilient / persistent
• Drives results
• Planning and organising with good administrative skills