Client Service Consultants - Cape Town at Intelligent Debt Management

Key Responsibilities:

• Resolving client queries dealing with:
• Debt counselling;
• Additional financial services/products;
• The National Credit Act;
• Short/non-payment queries;
• Payment and debit order queries;
• Balances;
• Credit reports.
• Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
• Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times;
• Educating and referring clients to the Company self-service client portal;

Key Requirements

• 1 year Client Service Experience
• Diploma/Degree in Financial Services Industry advantageous
• Excellent Communications skills verbal and written
• Excellent Problem solving skills
• Criminal and Credit Clear