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  • Posted: Nov 27, 2023
    Deadline: Not specified
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  • Founded in April 2004, Intelligent Debt Management (IDM Group), has established itself as South Africa’s leading and largest debt management company. IDM operates from a centralised office in Cape Town, South Africa, from which more than 350 employees service clients nationally. IDM offers comprehensive advice and a host of highly effective debt relief sol...
    Read more about this company

     

    Client Service Consultants

    What you can expect from your first year at IDM:

    • Communication with clients you are helping on an ongoing basis (no face-to-face Client Service/Sales).
    • Exposure to the biggest Financial Service Providers, including the big 5 banks
    • Acquisition of expert knowledge of the National Consumer Act and Consumer rights.
    • Opportunity to gain additional recognized qualifications and further study in the Financial Industry
    • Operating from a professional office environment, equipped with everything you need for success
    • Connection and networking with young, dynamic, and innovative co-workers.
    • Possibility for amazing rewards and recognition
    • Company benefits – Medical Aid, Retirement Annuity, Bursaries like a half day off on your birthday, subsidised lunches, and more.

    Key Responsibilities:

    Resolving client queries dealing with:

    • Debt counselling;
    • Additional financial services/products;
    • The National Credit Act;
    • Short/non-payment queries;
    • Payment and debit order queries;
    • Balances;
    • Credit reports.
    • Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
    • Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times;
    • Educating and referring clients to the Company self-service client portal;

    Key Requirements

    • 1 year Client Service Experience
    • Diploma/Degree in Financial Services Industry advantageous
    • Excellent Communications skills verbal and written
    • Excellent Problem solving skills
    • Criminal Clear

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