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TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We are a key part of our clients’ governance, providing them with critical administrative services that allow them to invest and operate safely around the world. We make a complex world simple for them, with experts on...
About the the role
The Client Service Manager is accountable for the overall delivery of the global client contracts and is required to maintain a portfolio of clients and manage the global client contracts. The Client Service Manager will be required to protect and if and where possible support growth of contracted revenues, monitor performance against KPI’s, manage scope, managing change request and respond to escalations. The Client Service Manager will act as a bridge between the global client and local offices by establishing proper governance structure to ensure quality, timeliness, accuracy of the service delivery resulting in an increase in client satisfaction. The role will report into the Client Service Director and will collaborate closely with the Practice Market leads, Implementation and On-boarding, Internal Functions and the Client Directors.
Key Responsibilities
Key Requirements
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