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  • Posted: Mar 2, 2022
    Deadline: Not specified
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    Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
    Read more about this company

     

    Client Service Support

    Job Purpose

    The purpose of the job is to ensure that all branch client service duties are carried out efficiently and effectively.

    Formal Qualifications

    • Matric (grade 12)
    • Clear Credit and Criminal records
    • At least one years’ work experience within sales or marketing

    Working Requirements and Knowledge

    • Computer Literacy
    • MS Word (Outlook, Word, Excel, Power Point)
    • Product knowledge
    • Listening skills
    • Telephone etiquette

    Key Responsibilities

    • Attend to walk–in-clients
    • Receive incoming faxes and emails, confirm receipts and distribute to the relevant department.
    • Coordinate office activities and operations to secure efficiency
    • Manage phone calls and correspondence
    • Maintain good client relations to promote the image of Safrican.
    • Assist consultants with admin issues on new schemes, reviews spreadsheet and keep them up to date
    • Account for all work received and forward it to relevant department at Head Office
    • Maintain and build good working relationship with brokers and clients
    • Follow up on all pending work from other departments and clients.
    • Perform other related duties as assigned.

    Behavioural Competencies, Skills and Attributes

    • Attention to detail
    • Problem analysis and problem solving
    • Sound judgement
    • Decision-making skills
    • Pro-activity
    • Trustworthy
    • Ability to multi-task
    • Client service orientation

    Method of Application

    Interested and qualified? Go to Sanlam Group on careers.sanlamcloud.co.za to apply

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