Client Services at Afrihost

 JOHANNESBURG

We're looking for some great people to help us deliver phenomenal and out of this world support to all of our clients via our various help channels, including our email ticketing system and over the telephone.

Please note that this position is for shift work, so, work hours will vary. Your own reliable transport is also required.

PLEASE NOTE: This job opportunity is based in Rivonia, JHB

Attributes we are looking for:

• Enthusiasm and dedication
• Great communication skills
• Experience in IT Support
• Work well in a team
• Committed to Client Service Excellence
• Must be in the Gauteng area
• Technical experience with the following would be a plus: ADSL, 3G and LTE, Fibre, Email

Responsibilities:

• Troubleshoot ADSL, Fibre and Mobile Broadband Services, Voice Services, Web Hosting Services, Fixed Line Services (Installations, Faults, Troubleshooting).

Skill & Knowledge Requirements

•  Enthusiasm and dedication
• Great communication skills
•  Experience in IT support
•  Experience in Client Services
•  Work well in a team
•  Committed to Client Service Excellence
• Must be in the Gauteng area

Technical experience with the following would be a plus: ADSL, 3G and LTE, Fibre, Email

What You Will Be Responsible For

Troubleshooting DSL, Fibre and Mobile Broadband Services, Voice Services, Web Hosting, Fixed Line Services (Installations, Faults, etc).