KEY RESPONSIBILITIES
Sales and Profitability
Identify problems/barriers to sales
- Continuously analyse and evaluate competitors to identify weakness relative to competitors
- Identify and analyse trends/economic data for area in which the company operates to minimize negative effects and maximize on opportunities
- Identify deficiencies in staff competence
- Constantly evaluate or check on quality of products
- Constantly evaluate or check quality of customer service
Identify opportunities
- Continuously analyse and evaluate competitors to capitalize on weaknesses in competitor behaviour
- Develop a company approach to LSM activities, focusing on transaction growth
- Responsible for alerting the Leadership Team of potential opportunities in both operations as well as market penetration
Store Resources
- Labour – Maintenance of correct staffing levels. Constantly analyse and review the maximal utilization of labour and ensuring consistency across all operational areas
- Product – Ensure that product levels are held at optimal levels to achieve a balance between financial efficiency and excellent customer service
- Supplies – Ensure efficient and effective supply levels are maintained to achieve a balance between financial efficiency and excellent customer service
- Financial controls – Constantly review and analyse the financial controls at store level top enable excellent customer service whilst maintaining financial discipline
Provide leadership to the Area Coaches on the implementation of local store marketing activities
- Co-ordinates the implementation of local store marketing activities in accordance with laid down procedures
- Ensures that all staff are fully briefed and trained for any promotion taking place in store
- Advises Leadership Team of all aspects of the local store marketing activities and recommends future activities
- Reviews success of local store marketing activities and reports to leadership Team on results
Cost of Sales – Monitor the cost of sales on a weekly basis to ensure that targets are being met
- Investigate deviations (positive or negative deviations) to ascertain reasons
- Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
- Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof
Labour Costs – Monitor the labour hours analysis report on weekly basis to ensure that targets are being met
- Investigate deviations (positive or negative deviations) to ascertain reasons
- Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
- Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof
Controllable expenses – Monitor the controllable expenses on period basis to ensure that targets are being met
- Investigate deviations (positive or negative deviations) to ascertain reasons
- Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
- Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof
Banking procedures – ensure that corrective and consistent banking procedures are maintained in store by conducting spot checks in store at least once a month
- Perform a spot check on flats to ensure compliance with policy on floats
- Provide Leadership to the AC’s on all deviations to correct float handling procedures
Cash handling – ensure that correct cash handling procedures are followed in stores and that spot checks are carried out at least once a month with respect to
- Cashier cash handling procedures (till procedures)
- Provide leadership to AC’s on all deviation to correct cash handling procedures
Control and review that the correct level of supplies is ordered, deliveries are checked and that stock levels are monitored daily by:
- Supplies – daily stock requirements are ascertained for ordering, keeping stock levels within company laid down standards
- Deliveries – Manager on duty responsible for the checking of all deliveries made to store
- Stock levels – Conduct random stock counts to ensure accuracy
- Review the weekly food and paper report and action all variations or deviances
Daily Paperwork
- Sales Figure analysis
- Labour analysis
- Customer tracking analysis
- Staff Labour register control book
- Stock invoices
- Transfers documentation
- Stock control sheets
- Maintenance planner
- MP & C
- CHAMPS checkup control form
- Maintenance roaster
- Banking/change requests documentations
- Completion of daily report
- Receiving and storing checklist
- Roster to position documentation
- Cash up process documentation
Weekly paperwork
- Weekly stork sheet
- Weekly food and paper report
- Send required documentation to H/O
- Complete daily staff register
- Inter store transfers
- Weekly order sheet to H/O and warehouse
Monthly paperwork
- Labour hours analysis
- Food and paper report
- Small wares stock sheets
- Float checks
- Complete register book and send to H/O
- Update maintenance roster and send to H/O
- Update maintenance roster for new period
- Complete CHAMPS check action plans – 48 hours after receiving report
- Completes CHAMPS experience review and documentation
- Complete petty cash control sheet
- Complete expense report
- Update star 2000 wall chart
- Complete safety training report (only every 6 months
Safety and security
- Monitor all aspects of Health and Safety and Food and Hygiene regulations to ensure compliance within
Requirements
Minimum Qualifications and Experience
- Grade 12 (Matric); relevant business, management or operations qualification is advantageous
- Substantial progressive experience in Operations Management, preferably within quick service restaurants (QSR), hospitality or multi-site retail
- Demonstrated ability to lead multi-site operations and manage Area Coaches or equivalent Area Management roles
- Proven competence in budgeting, commercial performance, people leadership, operational improvement and risk management
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