Client Success Manager at Adcorp Holdings Limited

Job Description:

• To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.

Minimum Requirements:

Experience:

• 3-5 years supervisory experience
• HR/IR experience
• Strong Excel skills essential
• PowerPoint presentation skills

Qualifications:

• Grade 12
• Diploma in HR/Labor Relations (pref)

Roles and Responsibilities:

• Overall accountability for effective and efficient admin and payroll management;
• Ensure that Client Success teams adhere to payroll procedures and deadlines;
• Checking, verification and approval of pre-extract reports from Payroll;
• Ensure correct job requisition is received from the Client;
• Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;
• Establish a relationship with the Resource Centre;
• Provide feedback to Resource Centre on candidates supplied;
• Ensure the completion of all assessments, checks and verification of information according to
• the Standard Operating Procedures;
• Ensure that Assignees are briefed regarding transport arrangements, address, times etc;
• Arrange and control recruitment of assignees as back-up and or replacement staff when
• required according to contract requirements;
• Responsible for reporting on daily fill rate to the client and Operations Executive;
• Forecast and plan for peak and seasonal labour requirements;
• Induction of employees;
• Ensure that protective equipment and related documentation is issued;
• Coordinate transportation for assignees and obtain approval from the client;
• Ensure that pay slips are distributed to assignees;
• Ensuring the integrity of data on the payroll system;
• Compile and deliver accurate reports as per client requirements;
• Ensure a complete record of all staff on site at all times;
• Ensure that shifts are fully staffed as per client requirements;
• Monitor and manage assignee time keeping;
• Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;
• Responsible for the implementation and maintenance of client Service Level Agreements

CUSTOMER

• Establish and maintain relationships with key client management contacts;
• Attend client meetings and conduct regular client visits;
• Develop awareness of client future business needs, identify potential opportunities and communicate;

FINANCE

• Responsible for ensuring on-time and accurate invoice delivery to clients;
• Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;
• Analyse weekly stats per responsible client;

PEOPLE

• Coach and mentor assignees;
• Manage teams and disciplinary issues;
• Manage disciplinary enquiries, CCMA cases, LR activities etc;
• Escalate potential labour risks;
• Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;
• Drive transformation within team;
• Ensure the required branch performance management, talent development, and succession
• plan processes are in place, and supported;
• Ensure team members are appropriately trained and developed;
• Responsible for arranging, controlling and overseeing the training of assignees.

End Date: November 14, 2025