Client Support Consultant - Sandton at Secondments

Job Advert Summary    

• We are looking for an energetic, well-spoken customer support consultant. The position requires taking ownership of addressing and resolving escalated queries, providing our clients with information on healthcare care benefits and providing administrative support to the consulting team. Ensuring the highest quality of client/member satisfaction through continuous relationship building at an employer and member level, and thereby ensuring client retention. The ideal candidate will be a conscientious professional, with a strong service focus who is able to work diligently under pressure, in a competent and efficient manner. 
• The main purpose of the job is to undertake the administrative functions of the department. This person will be comfortable working with a high degree of attention to detail. The position requires that you should be able to manage your time efficiently as you will collaborate with clients and colleagues in a fast-paced environment. 
• Ultimately, you should be able to ensure our day-to-day office administrative tasks run smoothly

Minimum Requirements    
REQUIREMENTS: 
QUALIFICATIONS

• 3-year degree or equivalent qualification (NQF 5) 
• Regulatory Examination 5 (RE 5) 
• Accreditation with Council for Medical Schemes (CMS) and Financial Service Conduct Authority (FSCA) -
• Advantage 

WORK EXPERIENCE

• A minimum of 2 years’ experience in the Health Care industry 
• Sound working knowledge of the healthcare industry, products and legislative framework 

PERSONAL ATTRIBUTES AND SKILLS

• Bilingualism will be an advantage 
• Strong communication skills are required - Excellent written and verbal skills 
• Strong administrative skills and be comfortable working with a high degree of attention to detail and adherence to deadlines critical 
• Ability to manage and improve on processes, in order to ensure client service excellence 
• Must be organised, efficient, proactive and a team player 
• Be able to work well under pressure 
• Ability to multitask and prioritise daily workload 
• Ability to interpret data / information and proactively apply acquired skills to different situations 
• Proficient in MS office and particularly Excel is essential 
• Working knowledge of Client Relationship Management program (CRM) advantage

Duties and Responsibilities    
KEY RESPONSIBILITIES AND ACCOUNTABILITIES 

• Establishing and maintaining strong relationships with both the client and the contacts at the relevant product supplier. 
• Take ownership of customer issues and follow problems through to resolution. 
• Ensuring that all the queries raised by the members and payroll administrators are solved in a timely fashion including resolving the monthly reconciling items on the bill. 
• Assisting (new and existing) staff with new membership applications, dependent additions, membership amendments, claims queries, one on one member education and queries. 
• Identifying areas where dissatisfaction exists and develop solutions to deal with these problems and assist in developing or sharing ideas on how current processes can be improved to address these concerns. 
• Managing service delivery of the product suppliers – with respect to member, HR and payroll queries etc. 
• Keep abreast of developments in the industry and share best practices with clients. 
• Contribute to the improvement of Client Support Teams processes and procedures to facilitate the attainment of the teams and ultimately the departments goals – service excellence and client retention. 
• Expand the relationship with existing customers by continuously proposing solutions that meet their objectives. 
• Respond to complaints and resolve issues promptly aimed at customer satisfaction and the preservation of the company Healthcare’s’ reputation. 
• Ensure compliance to all Healthcare’s’ internal processes and procedures

Closing Date    
2023/09/05