Clinical Case Manager - Somerset West at Faircape Group

Duties include but is not limited to the following:

• Pre-screening of all patients while in hospital, prior to admission to the facility to ensure suitability for the  facility
• Assess patients general health and wellbeing and explain the authorisation and admissions process to the patient
• Upon completion of assessment, inform the relevant individuals in order to continue with the admission process.
• Liaise with Healthcare Manager on a daily basis on bed availability and services
• Managing authorisation process
• Ensure any special requests from the patient is noted on the internal system ie: transfers, special diets, isolation precautions etc
• Understand the referral process and be knowledgeable of authorization statuses
• Ensure that patient receives the facility brochure, welcome letter as well as the facility contract
• Ensure that the required administration is completed prior to a patients admission e.g, contracts are signed 
• Obtain necessary letters of motivation from the MDT to facilitate stay extensions.
• Support discharge planning efforts.
• Attend weekly MDT meetings, contribute to problem-solving and innovation.
• Ensure all marketing is done in conjunction with the team to reach the same set goal
• Draw up a comprehensive marketing plan with clear goals and expected results and outcomes.
• Liaise with specialists and physicians to ensure continuous patient referrals 
• Assist in handling enquiries daily from webpages and social media.
• Be involved in promotions, talks, visits where the brand is being promoted

Requirements:

Qualifications:

• Qualified as a Registered Nurse and registered with SANC 
• Tertiary qualification in the fields of marketing /medical /administration advantageous

Experience:

• Proven experience in a similar role would be advantageous
• Previous marketing, administration and case management experience would be an advantageous 

Skills and Knowledge

• Excellent verbal and written communication skills to effectively convey the benefits of healthcare facilities and care options to potential patients and their families.
• Strong interpersonal abilities to build rapport with patients, families, specialists, physicians, and other healthcare professionals, fostering trust and collaboration.
• Marketing Acumen, must have an understanding of marketing principles and strategies to effectively promote healthcare facilities and services to target audiences.
• Good Problem-Solving skills, ability to identify challenges and implement creative solutions to enhance marketing efforts and overcome obstacles.
• Analytical Thinking: Capacity to analyse market trends, patient demographics, and competitor activities to inform marketing strategies and decision-making.
• Patient-Centred Approach, commitment to patient care and well-being, ensuring that marketing efforts prioritise the needs and preferences of patients and their families.
• Team Collaboration, willingness to collaborate with multidisciplinary teams, including sales, marketing, clinical staff, and administration, to achieve marketing objectives and enhance patient care.