Clinical Programme Coordinator: Quality Assurance at Gauteng Department of Health

Requirements :

• Matric Certificate with basic qualification accredited with SANC in terms of the Government Notice R425 (i.e. Diploma/ Degree in Nursing) or equivalent qualification that allows registration with the SANC as a professional Nurse in General, Psychiatry & Midwifery.
• Current registration with SANC as a Professional Nurse. A minimum of 7 years appropriate/ recognizable experience in nursing, after registration as a professional Nurse with the SANC in General Nursing.
• A minimum of 2 years working experience working in a program or quality in the public sector will be an added advantage. Knowledge and understanding of the customer care Program.
• Relevant Knowledge and understanding of the legislative framework applicable to practice in public Health. Post-basic Nursing administration and Computer literacy in MS Office Package (MS Word, MS Excel, and MS PowerPoint) is required. A driver’s license will be an added advantage. COMPETENCE: Ability to analyze complex information relating to areas of operation and to transform that into user-friendly report and assessment. Have ability to prioritize issues and other related work matters and to comply with the time frames set. Have ability to work under pressures to meet deadlines. Have excellence interpersonal and communication skills (both verbal and written).
• An aptitude for statistics and information analysis. High level of accuracy and attention to detail. Have computer skills and the ability to work with MS Word, MS PowerPoint, and MS Excel. Comprehensive knowledge and understanding of National Health Act, Norms and Standards, Ideal Hospital Framework, Quality Assurance Framework, Accreditation and Certification system, infection Prevention Control Standards and Assessment Methods. Quality Assurance and Quality improvements initiatives, Health Information Systems, and indicator Development, relevant Legislation, Risk Management. Conceptual, Analytical, and creative thinking, evidence-based report writing.
• Exceptional and analytical and interpersonal skills. Innovative and self-driven. Excellent planning and organizing skills. A high level of ethical conduct and integrity. Good presentation skills and communication skills. Project management skills as well as report writing skills, people management skills, intersectoral collaboration and engagement with the external stakeholders. Have knowledge of Ideal Hospital Realization and OHSC Framework.

Duties :

• Provide strategic leadership for the Quality Directorate in the institution towards the realization of the set strategic goals and objective. Coordinates, investigates management. and reporting of complaints and patients’ safety incidents in the institution. Ensure compliance to IHRM in the institution and implementation thereof.
• Participate in Ethics Committee and facilitate training on Quality Assurance and professional Code of Conduct. Participate in Clinical Audit. Provide initiative to Improve client satisfaction, advocate for and ensure the promotion of Quality Assurance activities. Monitor the implementation of policies, protocols, guidelines, programme, practices, and procedures Pertaining to Quality improvement plans and SOP’s.
• Collate and analyze data to establish trends and patterns in the Health care effectively. Utilize information technology and other management information systems to Manage quality Assurance and improve service delivery, Conduct Patient Experience of care Survey and share results with relevant stakeholders. Assist with the drafting of annual, quarterly, and other relevant quality assurance performance reports. Attend external meetings. Monitor compliance to the policies of Patient Safety Incidents, Complaints, compliments and suggestions effectively.
• Ensure the implementation of quality in the institution including undertaking quality improvement activities. Develop Strategies/plans and provide leadership in the development of quality improvements plans and standard operating procedures (SOP).

Closing Date : 10-04-2026