Cloud and Data Centre Specialist(Job Number: 22000042) at KPMG South Africa

Description of the role and purpose of the job:

The Cloud & Data Centre Specialist is part of a team responsible for the day to day management of availability, continuity and capacity management for Data Centre (DC) and Cloud elements for the KPMG Southern African region.

Key responsibilities:

• Day to day support of Cloud environments and existing on-premises Datacentres.
• Part of a team that will include the managing of Cloud hosted applications and services.
• Limited support for some on premise applications.
• Part of a team responsible to address ongoing vulnerability risk management.
• As required complete Data Centre related work, including Hyper-visor, storage, backup and relevant application tier elements this includes relevant ITIL domains including incident, change, problem and capacity management.
• Participate in design, plan and implementation of Business continuity and Disaster recovery capability for on premise DCs or Cloud solutions.
• Actively contribute and participate in KPMG’s cloud migration plans.
• As required, engagement with Vendors or KPMG Global IT for support related matters
• Contribute to new service deliverables including input into architecture and system design, product installation, and ongoing support escalation.
• Maintain Technical Documents, Support and Operations manuals and Knowledge Base articles.
• Where applicable internal candidate to continue lead roles if based in a different city or country.

Skills and attributes required for the role:

Skills:

• Experience \Understanding of ITIL Concepts, Change Management Processes
• Ability to deal effectively with individuals at all levels
• Ability to work independently and as part of a team.
• Comfortable to lead in their area of expertise, but also able to follow as required by the team
• Good organisational skills to ensure effective planning and prioritisation takes place regularly
• Will be required to work outside normal office hours when necessary, as part of performing role.
• Experience \Understanding of ITIL Concepts, Change Management Processes
• Ability to deal effectively with individuals at all levels
• Ability to work independently and as part of a team.
• Comfortable to lead in their area of expertise, but also able to follow as required by the team
• Good organisational skills to ensure effective planning and prioritisation takes place regularly

Personal attributes:

• Excellent client focus
• Ability to deal with conflict
• Extremely high level of confidentially and integrity
• Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations
• Ability to multi-task
• The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity
• The ability to work well under pressure and to perform to deadlines
• Team player who is self-aware
• Strong organisation skills
• A self-starter with initiative and ability to foster innovation.
• A common-sense approach to problem solving
• Sound decision making ability with the ability to consult where needed
• Focus on continuous improvement within the ITS function while advancing an ethical environment
• High level of attention to detail and a desire to drive quality
• The ability to work unsupervised
• Effective communication and managing expectations are critical

Minimum requirements to apply for the role (including qualifications and experience):

• Matric, relevant Tertiary IT qualification
• Microsoft cloud courses like Azure Fundamentals and related associate courses are advantageous.
• Azure Cloud administration will be advantageous
• VMWARE and or Hyper-V Administration
• Successful completion of vendor administration training of relevant technologies
• ITIL Foundation
• Network+