Cloud Operations Engineer at Liquid Intelligent Technologies

Key Responsibilities:

• Provides technical leadership and direction to the Cloud Engineering team, ensuring best practices in cloud architecture and service operations.
• Oversees the design, implementation, and optimization of cloud infrastructure to ensure performance, scalability, and availability.
• Collaborates with Solution Architects, Technical Consultants, and Engagement Managers to ensure seamless service transition and delivery.
• Acts as a senior escalation point for complex issues, leading resolution efforts and continuous improvement initiatives.
• Defines and maintains operational runbooks, standard operating procedures (SOPs), and documentation to support efficient and repeatable processes.
• Implements and manages monitoring, alerting, and incident response processes, adhering to ITIL-based service management principles.
• Leads efforts in automation, leveraging Infrastructure as Code (IaC), CI/CD pipelines, and configuration management tools to enhance efficiency.
• Ensures systems and environments meet all security, compliance, and governance requirements.
• Contributes to the development and execution of the Cloud Managed Services roadmap, aligning engineering priorities with customer needs.
• Manages engineering capacity and availability to support a 24/7 operational environment, including on-call rotations and escalation paths.
• Partners with Customer Success Managers to support account growth, SLA adherence, and high levels of customer satisfaction.

Requirements
Required Qualifications:

• Minimum 5 years of experience in cloud operations, DevOps, or infrastructure engineering with at least 2 years in a technical leadership capacity.
• Demonstrated expertise in cloud platforms such as Azure, AWS, or GCP.
• Strong technical proficiency in tools such as Terraform, Ansible, Kubernetes, Docker, Jenkins, or equivalents.
• Deep understanding of networking, security, IAM, and monitoring in cloud environments.
• Proven experience in supporting mission-critical, multi-tenant environments with high availability.
• Familiarity with ITSM platforms and ITIL frameworks.
• Excellent problem-solving, analytical, and communication skills.

Preferred Qualifications:

• Relevant certifications such as AWS DevOps Engineer, Azure Solutions Architect, or Google Professional Cloud Architect.
• Experience with hybrid or telecom cloud environments.