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  • Posted: Sep 18, 2020
    Deadline: Not specified
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    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    Cloud Support Engineer - Analytics

    About Us
    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

    Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

    This Analytics role supports our services that focus on Analytic technologies, including Kinesis, Elasticsearch, Cloudsearch, and Redshift. If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

    Basic Qualifications

    • Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
    • Experience in Business Analytics application, support, and troubleshooting concepts
    • Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
    • Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
    • Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

    Preferred Qualifications

    • Experience in a customer support environment
    • Experience analyzing, troubleshooting, and providing solutions to technical issues
    • Familiar with data warehousing and ETL process
    • Understanding of Cloud Computing concepts
    • Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript

    Company - Amazon Dev Centre South Africa
    Job ID: A1244332

    Method of Application

    Interested and qualified? Go to Amazon on www.amazon.jobs to apply

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