Cluster Manager - Western Cape at HomeChoice Holdings Limited

Description

homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

The preferred candidate will assume accountability for overseeing both the general management and daily activities of the homechoice Showrooms within the Western Cape Region.

What you will love doing in this role

• Drive Organic Growth through innovation
  • Innovatively manage customer, channel, and promotional offers to ensure NSV is delivered
  • Achieve Net Factor as per business plan
  • Enhance the customer experience in showrooms
  • Insight-Led Customer Growth
  • Drive Mobile engagement and sales
• Expand into new markets
  • Experience and knowledge of retail space in the respective cluster
  • Find synergies between Sales Agents and Showrooms to expand the catchment
  • Execute activations within neighboring towns to drive new foot traffic
  • Optimize the usage of containers to help grow the business
• Optimize risk and drive efficiencies
  • Improve customer unclaimed rate
  • Improve banking details collection and documents at POS Mitigate risk (cash, banking, stock, and OHASA) to the area
  • improve fraud detection skills in-store through collaboration with Fraud and Training
• Showroom Management:
  • Enhance the visual display of our Showrooms to World Class standards. Showroom Manager experience.
• Talent Management
  • All employees have performance agreements (KPA's) in place to manage performance levels, that adequately reflect expected performance outcomes and define appropriate competencies and behaviors of the role
  • Improve overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirations
  • Key personnel identified and ensure appropriate development plans/succession initiatives in place Promote staff engagement by ensuring adequate measures are in place to improve staff satisfaction and improve tenure
  • Manage performance in alignment with HR practices
• Leadership
  • Lead and develop a team of highly motivated and engaged Showroom Managers and staff
• Living the values
  • Live and behave in alignment to the company values and promises
• Execute Learning Plan
  • Evaluate current training and SOP's and suggest ways to improve  existing programs and also work together with functional experts to develop programs that achieve the defined learning and business objectives
  • Modify, revise, and update the content of existing training programs; creating course materials, to support content delivery and skill evaluations
  • Drive your own personal development through training

Requirements

What you’ll need to do this role

• Grade 12/Matric/NQF 4
• Diploma or Degree required in Retail management, business management, or similar 
• Minimum of 5 years experience in retail sales
• Minimum of 5 years experience in a management position
• A valid South African drivers license

What we will love about you

• Ethical and professional self-starter with high energy levels
• Excellent planning and organizational skills with a customer centric attitude
• Natural leader with the ability to mentor and inspire
• Deadline and target driven with great attention to detail
• Excellent communication and motivational skills with the ability to communicate at all levels
• Ability to work well under pressure and manage stress effectively
• Adaptable, flexible with loads of initiative

Behaviors we love

• Wow my customer
  • Walk in my customers’ shoes
  • Deliver on my promises
  • Deliver insight-led solutions my customers need
• treat the business as my own
  • Take accountability
  • Be curious, creative & explore opportunities
  • Do it right & at the right time
• play as a team
  • Be helpful
  • Be inclusive
  • Find the fun