Coach : Integrated Care Management at PPS

Minimum Requirements    

• Have a grade 12 qualification
• A Tertiary qualification will be an added advantage
• Be able to develop a training needs analysis in line with our Performance Management System and ensure training interventions accordingly
• Be able to transfer skills and knowledge
• Develop and maintain Work Procedures and Standard Operating Procedures
• Effective and accurate recording of Performance discussions with all Coaches
• Train and ensure adherence to the Quality Management System
• Compile quality stats and e-mail to coachees on a weekly basis using MS Office in order to keep consultants informed of their quality/progress/shortcomings.
• Monitor service levels of all assigned processes using report/MS office in order to increase the service levels.
• Compile/collate/maintain Standard Operating Procedures and Work Instruction/processes using own knowledge and experience/job descriptions/group functions/legislation/MS Word in order to formalise group functions/ensure standardised work method.
• Be available to coachees on the floor as per group arrangement in order to ensure that the coachees knowledge and skills stay current.
• Liaise with coaches from other groups on a regular basis in order to resolve queries/maintains LA’s and a positive working relationship between various groups.

Duties and Responsibilities    

• Establish a coaching relationship with each assigned coachee in order to facilitate a productive working relationship.
• Identify and analyse areas for coaching in order to assist the development of coaches.
• Establish coaching goals and corrective/development action emanating from DPS’s/performance appraisals/quality assurance in order to ensure that coachees reach the required standard.
• Plan and prepare for GROW sessions in order to give coachees feedback on performance as per the set goals and or corrective/development action.
• Documents GROW, “Coaching on the Go” and One Minute Coaching sessions in order to keep accurate record of coaching which has taken place.
• Provide on the job training to coachees as required in order to ensure there are no gaps
• Provide training and mentoring for new clinical staff
• Provide needed training programs and maintain staff level of clinical Programs will include ICD-10, CPT-4 and PMB training.
• Evaluate/assess the quality of the consultants work using the Administration system/documented processes/published report in order to identify/address problems/shortcomings within the group.
• Communicate/give feedback to coachees during GROW sessions on quality assurance matters using the Administration system/prescribed quality evaluation forms/published reports/voice recorder in order to maintain a high quality of work in the group.
• Compile quality stats and e-mail to coachees on a weekly basis using MS Office in order to keep consultants informed of their quality/progress/shortcomings.