Code 10 Truck Driver at DHL

Role Outline

•  To ensure efficient and correct delivery of goods in a timeous and professional manner, according to operational procedures and standards. Control and manage the delivery process. Ensuring customer service is of the highest standard and that losses to the company are kept to a minimum. To always maintain the integrity of the Company.

Key Accountabilities

• Honesty - pride in job and an eye for detail.
• Operate with integrity & ethical values.
• Clear understanding of the clients requirements.
• Vehicle and equipment care to ensure all in good order.
• Maintain a professional customer service to internal and external customers.
• Ensure correct use of vehicle and other company equipment and to timeously report any defects.
• To report and record any non-conformity with regards to customer merchandise & unsafe acts.
• To work within operating areas as determined by management and the needs of the business.
• Follow standard operating procedures as well as Health, Safety & Risk procedures.
• To ensure that all documentation is accounted for and completed as per instructions.
• Maintain co-operation with dispatch to ensure correct inventory on vehicle for delivery.
• Execute delivery of all goods as per the manifest execute a daily vehicle inspection, using a checklist, when leaving and returning from route.
• Ensure vehicle is always driven in a safe and courteous manner and obeying the Rules of the Road .
• Complete manifest documentation, correctly, accurately and timeously.
• Report discrepancies to Supervisor.
• Report to dispatch for timeous departure.
• Follow customer delivery sequence, record time of arrival and departure on Trip sheet.
• Ensure customer signs for correct goods and all relevant documentation is correctly completed.
• Handle goods with care to minimize damages.
• Collect goods for credit as per upliftment on trip sheet.
• Conduct all communication in a polite professional manner which promotes respect, goodwill and trust.
• Wear Company uniform with pride ensuring it is clean and presentable.
• Keep vehicles and work areas tidy, safe and neat always.
• Attend debriefing on return from delivery and ensure that all paperwork relevant to the trip has been correctly completed and is accounted for.
• Ensure integrity of cargo by always securing the vehicle.
• Operate within the law regarding hours of work & speed limits.
• Refuel, check oil & water levels & carry out vehicle safety checks daily.
• Delivery on day, within the required time slots, delivery executed ensuring 100% delivery of parcels.
• Collection of uplifts, correct POD another delivery paperwork.
• Drive within the route agreed, record incidents of delivery daily.
• Feedback to Supervisor of any issues or problems at the delivery point.
• Vehicle 100% roadworthy and in good running order.
• All documentation 100% accounted for and complete.
• Perform other ad-hoc duties as and when required.
• Keep customer complaints due to driver and vehicle assistant conduct to a minimum.

Qualifications & Experience

• Matric
• Valid Code 10 and valid PDP/ working knowledge of K53 (no endorsements)