COE Heavy Commercial Claims Assessing Manager at Santam Insurance

This career opportunity is available at Motor Central & COE region and the successful incumbent will be based in Aucklandpark, Johannesburg.

The successful candidate will manage a team of Motor COE Assessors (Heavy Commercial Vehicle assessors, GIT assessors and Leisure claim Assessors) and cost: providing client satisfaction by monitoring targets, deadlines and compliance to service level agreements.

What will make you successful in this role?

• Responsible to oversee the validation of motor COE claims after registration, assessment and quantification of the damages.
• Provide advice on settlement options and to ensure the indemnification takes place in line with Santam’s policies and procedures.
• Responsible for client care during the lifetime of the claim and to ensure that complaints are addressed and resolved timeous and amicable.
• Provide technical support and deliver a high-quality assessment service in the claims value chain (Broker, client, repairer, assessor and claims service consultant) regarding the COE vehicle & GIT repair process, and delivering superior client service.
• Overall responsible for building, maintaining and managing professional relationships the relevant Repairer and Towing performance for the region and to ensure that the desired results are achieved
• Monitor and control the Average Repair Cost (ARC) and Average Cost per claim (ACPC), utilization of Alternative parts and repair v replacement of parts, Difference in Quotation v 1st Authorization v FRC, system and process compliance.
• Compiling management information, collating and evaluation of the same and to put measures in place to achieve the agreed goals supporting the national motor strategy.

Qualifications & Experience

• Matric/ Grade 12.
• VDQ Qualification.
• Automotive Panel beating or Diesel mechanic qualification or equivalent experience in the motor industry.
• Relevant Industry/short-term insurance related qualification.
• At least 5 years’ experience in Heavy Commercial Vehicle Assessing.
• At least 3 years’ experience in managing a team or equivalent (advantageous).
• Motor adjustment experience with proven experience of motor panel beating or stolen vehicle investigations.
• Performance management experience.
• People management experience.

Knowledge & Skills

• Communication skills to effectively communicate with internal and external stakeholders, Repairers and Assessors
• Excellent motor technical knowledge
• Excellent policy, Claims and underwriting knowledge
• Leadership skills
• Working with people and Interpersonal skills
• High level negotiation skills
• Performance Management and outcome orientated
• Planning and Organizing
• Computer Literacy
• Driving Strategy
• Analytical Thinking and Information seeking
• Commercial Orientation
• Customer service orientation
• Decision Making
• Enabling Innovation
• Change Leadership
• Flexibility
• Focused Leadership
• Integrity
• Emotional Intelligence