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  • Posted: May 5, 2021
    Deadline: Not specified
  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company


    COE Heavy Commercial Claims Assessing Manager

    This career opportunity is available at Motor Central & COE region and the successful incumbent will be based in Aucklandpark, Johannesburg.

    The successful candidate will manage a team of Motor COE Assessors (Heavy Commercial Vehicle assessors, GIT assessors and Leisure claim Assessors) and cost: providing client satisfaction by monitoring targets, deadlines and compliance to service level agreements.

    What will make you successful in this role?

    • Responsible to oversee the validation of motor COE claims after registration, assessment and quantification of the damages.
    • Provide advice on settlement options and to ensure the indemnification takes place in line with Santam’s policies and procedures.
    • Responsible for client care during the lifetime of the claim and to ensure that complaints are addressed and resolved timeous and amicable.
    • Provide technical support and deliver a high-quality assessment service in the claims value chain (Broker, client, repairer, assessor and claims service consultant) regarding the COE vehicle & GIT repair process, and delivering superior client service.
    • Overall responsible for building, maintaining and managing professional relationships the relevant Repairer and Towing performance for the region and to ensure that the desired results are achieved
    • Monitor and control the Average Repair Cost (ARC) and Average Cost per claim (ACPC), utilization of Alternative parts and repair v replacement of parts, Difference in Quotation v 1st Authorization v FRC, system and process compliance.
    • Compiling management information, collating and evaluation of the same and to put measures in place to achieve the agreed goals supporting the national motor strategy.

    Qualifications & Experience

    • Matric/ Grade 12.
    • VDQ Qualification.
    • Automotive Panel beating or Diesel mechanic qualification or equivalent experience in the motor industry.
    • Relevant Industry/short-term insurance related qualification.
    • At least 5 years’ experience in Heavy Commercial Vehicle Assessing.
    • At least 3 years’ experience in managing a team or equivalent (advantageous).
    • Motor adjustment experience with proven experience of motor panel beating or stolen vehicle investigations.
    • Performance management experience.
    • People management experience.

    Knowledge & Skills

    • Communication skills to effectively communicate with internal and external stakeholders, Repairers and Assessors
    • Excellent motor technical knowledge
    • Excellent policy, Claims and underwriting knowledge
    • Leadership skills
    • Working with people and Interpersonal skills
    • High level negotiation skills
    • Performance Management and outcome orientated
    • Planning and Organizing
    • Computer Literacy
    • Driving Strategy
    • Analytical Thinking and Information seeking
    • Commercial Orientation
    • Customer service orientation
    • Decision Making
    • Enabling Innovation
    • Change Leadership
    • Flexibility
    • Focused Leadership
    • Integrity
    • Emotional Intelligence

    Method of Application

    Interested and qualified? Go to Santam Insurance on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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