Collections Agent: Legal at iMasFinance

Job Purpose:

• The ideal candidate for this role will be responsible to maximise outsourced legal stage collections, as well as post charge off collections (PWO recoveries) by effectively engaging and managing a large panel of external debt collections agencies.

Job Outputs:

• Handover legal cases to debt collectors and attorneys
• Handle the foreclosure process 
• Support the Team leader and Legal Collections Manager in the execution of Outsourced collections and Recoveries strategies
• Manage attorneys and debt collector’s portfolios and arrange for payments.
• Coordinate activities with external agencies, manage stakeholder relationships throughout the process.
• Handle debt collectors and members queries
• Solve practical problems and deal effectively with members.
• Make arrangements with members for short fall
• Secure promise to pays.
• Attend to routine correspondence with regards to collections or recovery issues.
• Maintain the computer-based information system on all collection activities.
• Ensure that all EDC’s engagements are accurately recorded on the appropriate systems.
• Assist with the establishment of a panel of debt collectors and attorneys.
• Knowledge of the Swordfish Collections system would be an added advantage.
• Report on portfolios
• Administer the repossession of vehicles and demands.
• Liaise with valuators, tracers, sheriffs, and lien holders.
• Handle legal collections queries and follow up of legal processes.
• Manage progress on judgements.
• Maintain internal and external relationships.

Qualifications:

• Grade 12 with accounting
• Relevant Qualification – Paralegal studies, Diploma in Credit Management, Debt Collection, Diploma in Law.
• Driver’s licence (Minimum Code 8)
• LLB would be an added advantage.

Experience:

• Minimum 5 years’ late-stage debt collection and/or legal collections experience, legal administration experience in the legal firm responsible for debt collections.
• Knowledge of Foreclosure process would be an added advantage.

Knowledge and Skills:

• Computer literate (MS Office, particularly Excel)
• Knowledge of relevant legislation and regulatory bodies
• Strong written and verbal communication skills
• Planning and organisational skills
• Problem solving skills
• Interpersonal skills
• Good negotiation skills
• The ability to explain financial matters firmly and clearly.
• Administrative skills
• Professionalism and accuracy
• Ability to demonstrate conceptual thinking.
• Sound analytical skills.