Collections Analyst at Lulalend

Main responsibilities will include:

• Work closely with the Collections Manager to manage outstanding client payments with an aim to recovering arrears
• Ensure adherence to the Fair Debt Collections Practices Act and other compliance regulations and security policies
• Follow Lulalend's established collections processes
• Liaise with customers to understand reasons for late payment and resolve customer billing disputes
• Respond to customer queries
• Manage interactions with all customers diligently, courteously and professionally while collecting payments
• Initiate strategies for collection processes and procedures
• Negotiate payment plans in consultation with Credit Manager and/or credit
• Encourage and assist customers to pay overdue amounts
• Create repayment schedules based on customers’ financial situations
• Ensure customer loyalty while initiating processes for collection of payments
• Keep electronic records of all communications, payment plans agreed to, and amounts paid
• Initiate legal proceedings if debt recovery fails
• Report daily to Collections Manager

THE COMPETENCIES WE’RE AFTER

• Strong customer focus
• Self-starter
• Enthusiastic team-player
• Willingness to learn in a dynamic and fast moving company
• Positive contribution to the Collections team and Lulalend
• Out-of-box thinking and solutions driven
• Good negotiation skills
• Empathetic yet logical approach
• Ability to resolve conflict in a constructive manner

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric certificate or equivalent
• Diploma/Degree in a financial related field would be highly advantageous
• Previous collections experience or alternatively financial administrative experience
• A track record of providing excellent customer service
• Strong numerical ability
• Ability to cope in an ever-changing environment with lots of moving parts
• Strong communication and people skills