Openings at Lulalend

Main responsibilities will include:

• Work closely with the Collections Manager to manage outstanding client payments with an aim to recovering arrears
• Ensure adherence to the Fair Debt Collections Practices Act and other compliance regulations and security policies
• Follow Lulalend's established collections processes
• Liaise with customers to understand reasons for late payment and resolve customer billing disputes
• Respond to customer queries
• Manage interactions with all customers diligently, courteously and professionally while collecting payments
• Initiate strategies for collection processes and procedures
• Negotiate payment plans in consultation with Credit Manager and/or credit
• Encourage and assist customers to pay overdue amounts
• Create repayment schedules based on customers’ financial situations
• Ensure customer loyalty while initiating processes for collection of payments
• Keep electronic records of all communications, payment plans agreed to, and amounts paid
• Initiate legal proceedings if debt recovery fails
• Report daily to Collections Manager

THE COMPETENCIES WE’RE AFTER

• Strong customer focus
• Self-starter
• Enthusiastic team-player
• Willingness to learn in a dynamic and fast moving company
• Positive contribution to the Collections team and Lulalend
• Out-of-box thinking and solutions driven
• Good negotiation skills
• Empathetic yet logical approach
• Ability to resolve conflict in a constructive manner

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric certificate or equivalent
• Diploma/Degree in a financial related field would be highly advantageous
• Previous collections experience or alternatively financial administrative experience
• A track record of providing excellent customer service
• Strong numerical ability
• Ability to cope in an ever-changing environment with lots of moving parts
• Strong communication and people skills

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OVERALL PURPOSE

We are looking for a confident Data Analyst to join our team. This role calls for an inquisitive and discerning individual with a true passion for data. As a member of the Data Science team, your primary focus will be to extract valuable insights from data, and create visualisations and reports for internal stakeholders, with a heavy focus on data quality and governance. You will not only enable enhanced business performance through data-driven insights, but also help us make smarter decisions to deliver even better products.

Responsibilities will include:

• Analyse the stakeholder reporting requirements from a data and functional perspective
• Identify, analyse and interpret trends in data sets
• Investigate and resolve data issues by identifying issues and liaising effectively with appropriate business and tech teams
• Transform and load the data into our standard database structure
• Acquire new data from various data sources and aggregate or consolidate data while maintaining quality assurance of data output to stakeholders
• Monitor production runs to ensure accuracy and on-time delivery of reports
• Adjust, maintain and configure existing ETL processes to ensure required data is made available within the data warehouse
• Engage in regular interaction with internal stakeholders to ensure that they’re being kept up-to-date with respect to data insights
• Ask questions or escalate to find solutions where appropriate
• Co-ordinate and produce bespoke data sets
• Process, cleanse, and verify the integrity of data used for analysis
• Collaborate with Data Scientists and Data Engineers on several projects

THE COMPETENCIES WE’RE AFTER

• Strong analytical skills with the ability to source, organise and analyse significant amounts of information with attention to detail and accuracy
• Can work quickly and accurately, within reasonable deadlines
• Effective communicator (verbal, written and interpersonal) and presentation skills
• Analytical and problem-solving skills
• Able to think creatively and relay insights from data
• Ability to work well in a team as well as individually

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• BSc degree or similar field (or equivalent)
• Demonstrated work experience in data analysis and reporting within financial services or the fintech space
• Strong SQL skills – required to write and debug SQL, experience with functions, stored procedures, tables, views, etc.
• 3+ years experience with PostgreSQL and MSSQL
• 3+ years of Python experience
• Experience with visualisation tools, Mixpanel and Google Data Studio will be advantageous
• Excellent understanding of databases, data structures and concepts
• Experience with Agile methodologies