The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts. Our...
Job Description
- The Financial Accountant is responsible for preparing and delivering financial accounting, reporting, tax, VAT, and statutory compliance activities for designated business units.
- The role ensures the accuracy and integrity of financial records, manages reconciliations and financial statements, supports audit requirements, and drives effective financial controls in accordance with IFRS, legislative requirements, and company standards.
Core behavioural & Technical / proficiency competencies
Behavioural
- Deep customer and market understanding
- Responsive to customer feedback
- Demonstrate end‑to‑end ownership for resolving customer problems
- Accountability
- Continuous improvement
- Transparency
- Collaborative and a team player
- Clear communicator
- Takes ownership
Technical
- Knowledge of statutory legal and tax requirements
- Strong technical knowledge including IFRS developments
- Strong knowledge of accounting systems
- Accounting principles (IFRS), practices and procedures
- Balance Sheet Reconciliations
- Process improvement
- Tax calculations
- SARS verifications
- VAT calculations and submissions
- Preparation of AFS
- Full understanding of the budgeting and forecasting process
- Keep abreast of new developments in the financial and tax fields
Job Requirements
Qualifications
- Grade 12
- BCom degree with CTA (Honours) with completed articles, CA(SA)
Experience
- 6 years’ experience in a financial accounting and reporting environment
- Strong understanding of financial regulations and the legislative environment
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Main Purpose of the Job:
- Manages the day to day delivery of the food production operation and culinary team within a specific outlet with the objectives of delivering quality culinary products, maximizing revenue through controlling operational efficiencies and productivities, operating equipment and stock, in line with Company standards.
Job Requirements
Education, experience and competencies required:
- 3 -Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level
- Membership with South African Chef’s Association and other relevant culinary accreditation (Advantageous)
- 5-6 years’ experience and track record in a similarly graded hotel / restaurant kitchen environment of which at least 2 years’ experience must have been as a chef de partie
Work conditions and special requirements:
- Ability to work shifts that meet operational requirements
- Mobility and ability to move around as per job requirements (including with the use of aids)
- Physically able to move operating equipment
- Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirement
Duties and responsibilities include:
Delivered Culinary Business plan for the outlet
- In collaboration with the Executive Sous Chef, develop outlet objectives and deliverables in line with the Culinary strategy:
- Facilitate the communication and implementation of Culinary deliverables for the outlet
- Provide clear delegation of authority and accountability for deliverables
- Manage and allocate people and operational resources
- Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
- Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
Shift management
- Put in place staff scheduling and duty allocations to ensure coverage
- Handle shift briefings / handovers / shift reports
- Manage the preparation of mise-en-place
- Complete opening and closing checklists
- Interact and be present on the floor during service to ensure food quality and presentation in line with standards
- Handle any special requests, special requirements, recommendations, concerns,resolution of complaints, issues experienced during service etc.
- Manage staff appearance and kitchen appearance/ functioning of equipment and systems for the outlet
- Report and resolve any issues experienced
- Monitor the cleanliness and hygiene of the kitchen before, during and after service
Outlet Product Enhancement
- Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
- Monitor products and pricing within the outlet
- Make recommendations of improvements to the product / menu offering
- Compile and co-ordinate the culinary promotional calendar for the outlet
- Monitor standards in the outlet and identify any areas of concern
Culinary Standards & Governance
- Conduct maintenance and hygiene inspections in all areas of the kitchen
- Monitor health, safety, hygiene and environmental elements in the outlet
- Manage the control and storage of stock, operating expenses (gas) and operating supplies (packaging, chemicals), equipment as per SOP for the outlet
- Investigate variances / discrepancies and take necessary action to correct
- Monitor Culinary standards and processes
- Control waste for the outlet
- Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
Outlet Budget Management
- Collaborate with the Executive Sous Chef to complete the planning for the Budget and forecasts for the outlet
- Motivate and manage Capex requirements for the outlet
- Authorise spend in line with budget
- Monitor food costs (purchases related to revenue)
- Food recipe – All menu item food recipes to be documented, updated and captured into the system MC or IFS to ensure accurate food theoretical.
- Manage the conducting of accurate stock takes for the outlet in line with Company process. Report on any variances for the outlet
- Produce a 10-day / 20-day and monthly food cost report
- Monitor departmental leave liability
- Check and report on all outlet staff wages / spend are in line with budget as a % of revenue; maintain productivity ratios of performance for line staff
- Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
- Contribute to month-end financial commentary for the outlet
People Management
- Manage staff conditions of employment, e.g. attendance, absenteeism, leave,adherence to policies and procedures
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Manage employee relations within the department
- Staff communication and motivation
- Performance contracting, reviews and development
- Provides resources and removes obstacles to performance
- Recruit and resource for talent for positions within the department
- Onboarding of new staff members
Customer Relationship Management
- Ensures that guests are treated with courtesy and respect at all times
- Interact with guests and provide professional service standards and solutions
- Handle any escalated complaints, disputes and suggestions as required
- Engage with customers and provide a customer experience within the outlet / on the floor that will support brand loyalty ensuring SI as the brand of choice
- Be present on the floor during service / promotions or functions
- Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
- Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
- Shift handover ensures that staff have sufficient insights and information with regards
- VIP customers visiting the property
Technical Competencies:
- Food Costing
- Culinary Product Knowledge
- Kitchen Operational Management
- Labour legislation
- Environmental and sustainability standards
- Proficient Computer skills
- Coaching
- Menu engineering
- Cooking methodology
Behavioural Competencies:
- Decision-making – use of initiative
- Learning – training; coaching; staying abreast of industry developments
- Implementing and co-ordinating – organizing people; non-people resources
- Numeracy and calculation skills
- Analysing and diagnosing – numerical information;
- Demonstrated ability to make use of intermediate computer skills trends in data
- Problem-solving
- Making fine judgements through the senses: colour, taste, texture
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Job Description
- Wild Coast Sun Casino is offering a training opportunity to vibrant candidates with strong interpersonal skills, ethics and drive.
- The candidates will be expected to work in the Food & Beverage Department area in accordance with specified procedures whilst creating an environment which will enhance excellent guest service.
Job Requirements
Applicants should meet the following minimum requirements:
- Grade 12
- Ability to communicate in written and spoken English
- Valid South African ID
- Must be willing to work shifts, Weekends and Public Holidays
- Able to stand for long hours
- You will be expected to work in a smoking environment
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Job Description
- Wild Coast Sun Casino is offering a training opportunity to vibrant candidates with strong interpersonal skills, ethics and drive.
- The candidates will be expected to work in the Food & Beverage Department, Kitchen’s area in accordance with specified procedures whilst creating an environment which will enhance excellent guest service.
Job Requirements
Applicants should meet the following minimum requirements:
- Grade 12 Certificate with Maths / Maths Literacy
- Ability to communicate in written and spoken English
- Valid South African ID
- Must be willing to work shifts, Weekends and Public Holidays
- Able to stand for long hours
- You will be expected to work in a smoking environment
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Job Description
- The Gaming Technical Manager is responsible for leading and managing the Business Unit’s gaming technical operations and team, ensuring the availability, reliability and effective performance of gaming equipment while supporting the delivery of an exceptional customer experience.
- The role provides technical leadership across the gaming floor, manages gaming product performance, contributes to product mix and pricing decisions, and oversees the repair, maintenance and technical standards of slot machines and other gaming-related equipment.
- It also carries accountability for regulatory compliance, technical projects, budgets, people management, supplier relationships and the implementation of Group Gaming Technical standards at Business Unit level.
Core behavioural & Technical / proficiency competencies
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- Gaming Technical Operations Management
- Gaming Product Performance & Analysis
- Slots Technical Product Knowledge
- Gaming Equipment Repair, Care & Maintenance
- Gaming Product Mix & Pricing
- Gaming Floor Planning & Optimisation
- Gaming Technical Standards & Governance
- Gaming Regulations & Compliance
- Gaming Revenue Analysis & Forecasting
- Gaming Component Research & Development
- Technical Risk & Control Management
- Gaming Systems & Equipment Configuration
- Operational & Project Management
- Budget, CAPEX & Cost Management
- Financial Acumen
- Vendor & Supplier Management
- People Leadership & Development
- Customer Experience Management
- EGS – advantageous
- MS Office
The role requires specialised knowledge of gaming technical equipment, processes and products, together with the ability to analyse product performance, manage technical operations and make recommendations that improve customer experience, profitability and operational performance.
Job Requirements
Qualifications:
- N4 with a Trade (prior 1992); OR
- T3, S4 or equivalent qualification in Light Current
- Must meet the requirements for a Key Gaming Licence.
Experience:
- Minimum 7 years’ relevant experience
- At least 3 years’ experience in a Gaming Technical Shift Management position
- Strong technical knowledge of slot machines and gaming equipment
- Experience managing gaming technical operations and teams
- Experience analysing gaming product performance
- Exposure to gaming product mix, floor planning and pricing
- Experience managing technical standards, controls and regulatory compliance
- Experience with budgeting, cost management, CAPEX and forecasting
- Experience managing vendors and suppliers
- Demonstrated people management, coaching and development experience
- Strong knowledge of gaming regulations and compliance procedures
- Ability to work shifts in accordance with operational requirements
- Must be physically able to move and carry operating equipment in line with the requirements of the position
Key Areas of Responsibility
- Develop and deliver Gaming Technical plans aligned to Group and Business Unit gaming strategy.
- Lead the Gaming Technical team and allocate people and operational resources effectively.
- Act as the Business Unit subject matter expert on gaming technical matters.
- Maintain gaming technical standards, governance, controls and regulatory compliance.
- Analyse gaming product performance and recommend opportunities to improve product performance and customer demand.
- Provide input into gaming product mix and pricing strategy.
- Design and influence gaming floor plans and oversee machine moves, technical projects and system configurations.
- Manage the Business Unit's Master Floor Plan.
- Manage Gaming Technical budgets, CAPEX, costs, forecasting and financial reporting.
- Manage supplier and vendor relationships and performance.
- Develop, coach and manage the performance of the Gaming Technical team.
- Maintain technical service standards that support a high-quality gaming customer experience.
- Manage escalated customer complaints and technical service issues.
- Provide relevant Gaming Board, audit, risk, financial and operational reporting.
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Job Description
- The Hotel Operations Manager is responsible for driving the profitability and overall operational performance of the hotel, with a strong focus on maximising revenue and occupancy, maintaining hotel standards and delivering exceptional customer experiences.
- The role leads and integrates multiple hotel functions, ensuring operational excellence across rooms, guest relations, food and beverage, conferencing and related services. It also carries shared accountability for the hotel operational budget, revenue targets and expense management while driving innovation, people performance and alignment across the property.
Core behavioural & Technical / proficiency competencies
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- Hotel Operations Management
- Rooms & Yield Management
- Front Office & Guest Relations
- Housekeeping Operations
- Food & Beverage Operations
- Banqueting & Conferencing
- Hotel Revenue & Occupancy Management
- Hotel Product & Service Innovation
- 4 & 5-Star Hotel Standards
- Customer Experience Management
- Financial & Budget Management
- Revenue Analysis & Forecasting
- CAPEX & Cost Management
- Labour Legislation
- SHE Legislative Compliance
- Business Acumen
- SLA & Contract Management
- Business Partner Management
- People Leadership & Coaching
- Stakeholder Relationship Management
- Operational Risk & Governance
- Computer Proficiency
The profile places particular emphasis on Rooms & Yield Management, F&B product knowledge, Banqueting & Conferencing, financial management, business acumen, labour and SHE legislation, SLA management and coaching.
Job Requirements
Qualifications
- 3-year Bachelor’s Degree in Hospitality Management, Business Management or a related field [Required] Hotel Operations Manager
Experience
- Minimum 10 years’ relevant hospitality experience
- At least 3 years’ experience in a hospitality management role within a 5-star establishment
- Strong background in Rooms Division Management, including Housekeeping, Front Office and/or Guest Relations, and/or Food & Beverage
- Experience managing multiple hotel functions and operational teams
- Experience managing Business Partners and Service Level Agreements
- Experience managing hotel revenue, occupancy, budgets and operational expenses
- Strong understanding of hotel standards, governance and operational compliance
- Demonstrated people leadership, performance management and coaching experience
- Experience driving customer experience and service excellence
- Ability to work shifts in accordance with operational requirements
- Ability to undertake local travel.
Key Areas of Responsibility
- Translate Group and Business Unit strategies into operational plans and deliverables for the hotel.
- Drive hotel profitability through revenue maximisation, occupancy management, cost control and operational efficiency.
- Maintain and continuously improve hotel standards in line with 4 and 5-star grading requirements.
- Oversee operational standards across rooms, guest relations, food and beverage, conferencing and related hotel services.
- Identify new opportunities to improve products, services and operational processes.
- Analyse hotel and hospitality trends and introduce relevant product and service innovations.
- Manage hotel budgets, revenue strategies, CAPEX, forecasting and financial reporting.
- Lead, motivate and develop hotel teams while driving performance, engagement and succession planning.
- Maintain positive employee and labour relations across hotel operations.
- Drive the hotel's customer experience strategy and manage escalated guest matters.
- Analyse guest preferences and feedback to identify opportunities to improve the customer experience.
- Manage relationships with internal stakeholders, external service providers and business partners.
- Ensure appropriate governance, risk controls, audit compliance and adherence to relevant legislation.
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Job Description
- The Maintenance Supervisor / Supervisor Workshop is responsible for supervising and coordinating daily maintenance and workshop activities across the property to ensure the availability, reliability and safety of facilities, equipment and infrastructure.
- The role oversees preventative and corrective maintenance, allocates work and resources, coordinates emergency repairs and breakdowns, supervises contractors and workshop activities, and ensures maintenance standards, safety requirements and service levels are consistently achieved.
- The position also supports maintenance projects and refurbishments while ensuring minimal disruption to property operations.
Core behavioural & Technical / proficiency competencies
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- Facilities Maintenance
- Electrical Systems
- Mechanical Systems
- HVAC Systems
- Building Fabric Maintenance
- Workshop Operations
- Preventative & Corrective Maintenance
- Maintenance Planning & Scheduling
- Fault Finding & Technical Troubleshooting
- Contractor & Supplier Management
- Occupational Health & Safety
- Environmental Compliance
- Asset Management
- Maintenance Project Coordination
- CMMS Systems
- Work Order Management
- Equipment & Infrastructure Reliability
- Maintenance Compliance & Inspections
- Stock, Tools & Equipment Control
- MS Office
The role requires specialist technical knowledge across facilities maintenance, workshop management, contractor coordination and maintenance planning within a 24-hour hospitality and gaming environment.
Job Requirements
Qualifications
- N4–N6 Technical Qualification or equivalent in Electrical, Mechanical, Building Services or Facilities Maintenance [Required]
- Trade Test – advantageous
- Facilities Management qualification – advantageous
- Registration with SAFMA or another accredited facilities/engineering body – [Preferred]
Experience
- Minimum 5 years’ relevant maintenance experience
- At least 3 years’ experience within a maintenance supervisory environment
- Project management experience
- Experience managing contractors and/or suppliers
- Experience coordinating preventative and corrective maintenance
- Experience supervising maintenance activities, resources and work schedules
- Exposure to electrical, mechanical, HVAC and general building maintenance
- Experience monitoring maintenance standards, safety and compliance
- Experience coordinating emergency repairs and breakdowns
- Ability to supervise and develop maintenance employees
- Ability to work shifts in line with operational requirements
- Physical ability to work with relevant machinery and equipment and move around the property as required.
Key Areas of Responsibility
- Coordinate daily maintenance and workshop activities across the property.
- Allocate maintenance resources, employees and work schedules.
- Conduct property inspections and maintenance walkabouts.
- Execute and monitor preventative maintenance schedules.
- Coordinate emergency repairs and equipment breakdowns.
- Monitor equipment performance, infrastructure reliability and maintenance response times.
- Manage maintenance work orders and support the operational readiness of critical infrastructure.
- Supervise contractor activities and verify the quality of completed work.
- Monitor contractor performance and SLA compliance.
- Coordinate minor capital projects and support refurbishment programmes.
- Conduct maintenance compliance inspections and ensure statutory inspections are completed.
- Monitor occupational health and safety standards and support SHE initiatives.
- Identify and address maintenance risks and hazards.
- Conduct toolbox talks and safety briefings.
- Coach and develop maintenance employees and monitor team performance.
- Communicate planned maintenance and service interruptions to relevant stakeholders.
- Prepare accurate maintenance reports and escalate major infrastructure, compliance and project risks where required.
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Job Purpose
- The Debtors Clerk is responsible for managing customer invoicing, receipt allocation, collections, account reconciliations, and query resolution within the Shared Services Centre.
- The role ensures accurate processing of accounts receivable transactions, timely collection of outstanding debts, compliance with company policies and service standards, and the delivery of professional support to internal and external stakeholders.
Core behavioural & Technical / proficiency competencies:
Behavioural
- Deep customer and market understanding
- Responsive to customer feedback
- Demonstrate end‑to‑end ownership for resolving customer problems
- Accountability
- Continuous improvement
- Transparency
- Collaborative and a team player
- Clear communicator
- Takes ownership
Technical / proficiency competencies
- English written and verbal communication skills
- Numerical skills (calculations)
- Invoicing transaction process knowledge
- AR receipt and collection process knowledge
- Proficient computer skills (MS Office, IFS AR module)
- Telephone skills
Job Requirements
Qualifications
- Grade 12
- A Certificate or Diploma in Accounting, Finance, or a related field will be advantageous
Experience
- 1 years’ experience as a debtors clerk is an advantage
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Job Description
- The Property IT Operations Engineer (L1) provides technical support and operational services across workplace technologies, infrastructure services, business systems and operational technology environments.
- The role is responsible for incident resolution, technical troubleshooting, service request fulfilment, technology implementation and operational support activities to ensure reliable, secure and business-aligned technology services.
- Working within approved standards, governance frameworks and service management processes, the role supports business continuity, employee productivity and guest service excellence by maintaining technology availability, resolving technical issues and contributing to effective day-to-day technology operations.
- The role also supports endpoint and device management, technology monitoring, asset lifecycle activities, approved changes and maintenance, while identifying opportunities to improve technology services, operational efficiency, automation and user experience.
Core behavioural & Technical / proficiency competencies
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- IT Service Management (ITIL)
- System Support & Troubleshooting
- End-User Computing Support
- Microsoft 365 Administration and Support
- Endpoint Configuration and Device Management
- Identity and Access Administration
- Infrastructure and Network Support
- Incident and Service Request Management
- Technology Asset Management
- Backup and Recovery Operations
- Technology Monitoring Tools
- Technology Deployment & Maintenance
- Operational Technology Support
- Technical Documentation & Knowledge Management
- Governance & Compliance
- Risk & Control Assurance
- Analytical Thinking
- Operational Excellence
- Data-driven Decision Making
- Continuous Improvement & Innovation
- Basic Networking
- Microsoft Infrastructure Technologies
The role has accountability for technical support delivery, incident resolution, service request fulfilment, endpoint and workplace technology support, operational troubleshooting, technology asset activities and approved technology maintenance and recovery activities.
Job Requirements
Qualifications
- Degree in Information Technology, Computer Science or a related field [Required]
- ITIL Foundation certification is advantageous
- Microsoft / Infrastructure certifications, such as Azure or Windows Server, are advantageous
- Basic networking certification, such as CCNA, is advantageous
Experience
- 3–5 years' experience in technology support, end-user computing, infrastructure support, service desk operations, workplace technology support or related technology disciplines
- Experience resolving technical incidents and fulfilling service requests within agreed service levels
- Experience supporting endpoint devices, workplace technologies, collaboration tools and user technology services
- Experience diagnosing and troubleshooting hardware, software, network and infrastructure issues
- Experience with Microsoft 365 administration and support
- Experience with endpoint configuration and device management
- Experience supporting identity and access administration
- Experience with technology monitoring, maintenance and operational support activities
- Experience performing technology asset lifecycle activities, including deployment, recovery, inventory verification and refresh
- Experience maintaining technical documentation, configuration records and knowledge resources
- Experience working within IT service management, governance and compliance processes
- Experience in a customer-focused technology support environment
Key Areas of Responsibility
- Deliver technical support services by resolving incidents, fulfilling service requests and restoring technology services across workplace technologies, business systems and operational environments.
- Configure, deploy, maintain and support endpoint devices, workplace technologies, collaboration tools and user technology services to enable secure and effective technology use.
- Monitor technology services, operational events and system performance indicators, escalating identified issues and supporting operational stability.
- Diagnose, troubleshoot and resolve hardware, software, network, infrastructure and operational technology issues to minimise business disruption and maintain service availability.
- Execute approved changes, deployments, patching, maintenance, backup validation and recovery activities to support service continuity and operational resilience.
- Execute technology asset lifecycle activities, including deployment, recovery, inventory verification, refresh and maintenance activities in accordance with approved standards, procedures and asset governance requirements.
- Maintain support documentation, technical procedures, configuration records and knowledge resources to support operational effectiveness and service continuity.
- Identify and recommend opportunities to improve technology services, operational efficiency, automation and user experience.
- Apply approved governance, security, risk and compliance requirements within the technology support environment.
- Maintain accurate records of incidents, service requests, troubleshooting activities, technical resolutions, asset information and operational activities.
- Escalate complex or high-impact technical issues through the appropriate service management and technical escalation channels.
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Job Purpose
- Responsible for the effective day-to-day shift management of Food & Beverage operations (including restaurants, beverage operations with specific regard to achieving profitability for specific outlets; maintaining products and standards of operation; maximising customer satisfaction;
- Delivery of the F&B business objectives, and developing a cross-functional talent pipeline within food & beverage.
Key Performance Areas
Delivered F&B Plan
- Develop outlet objectives and deliverables in line with Unit F&B strategy
- Facilitate the communication and implementation of F&B deliverables for outlets across the hotel
- Conduct risk analyses i.t.o impact on short term profit margins
- Provide clear delegation of authority and accountability for deliverables
- Manage and allocate people and operational resources
- Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
- Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
F&B Shift Management
- Put in place staff scheduling and duty allocations to ensure maximum coverage
- Handle shift briefings / handovers / shift reports
- Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
- Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
- Provides feedback and reports back to management on the performance and challenges within the restaurant
- Manage the control of stock and operating equipment as per SOP for the outlet
- Cash-ups at the end of the shift
- Completes shift reports
F&B Product Enhancement
- Collaborate with the F&B Manager to complete a competitor analysis of food and beverage in property catchment areas including pricing comparisons
- Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
- Provide product rationalisation on a regular basis or as required
- Motivate new product enhancements
- Compile action plans for the implementation of approved projects
- Measure ROI and performance on a regular basis
F&B Standards & Governance
- Monitor F&B standards and processes
- Align practices with new legislative compliance around health, hygiene, safety and the environment
- Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
- Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
- Encourage a waste management culture and ensure all staff are trained
- Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
People Management
- Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
- Manage productivities and payroll costs for the outlet
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Manage employee relations within the department
- Staff communication and motivation
- Performance contracting, reviews and development
- Provides resources and removes obstacles to performance
- Recruit and resource for talent for positions within the department
- Onboarding of new staff members
Budget management
- Participate in the preparation of budget forecasts & controls for multiple outlets
- Consolidate Capex requirements for specific outlets
Guide and consolidate the completion of Cost of Sales reports including:
- Theoretical COS per outlet for food & beverage respectively.
- Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
- Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
- Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS
Customer Relationship Management
- Ensures that guests are treated with courtesy and respect at all times
- Interact with guests and provide professional service standards and solutions
- Handle any escalated complaints, disputes and suggestions as required
- Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
- Be present on the floor during service / promotions or functions
- Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
- Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
- Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
Job Requirements
Education
- 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
Experience
- 5-6 years in the food and beverage industry of which at least 2 years experience in a supervisory role within the food and beverage environment
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to move operating equipment
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Skills and Knowledge
- Food & Beverage Cost and revenue management
- Food & Beverage Product Knowledge
- Financial management
- Team Planning
- Operational Management
- Product Analysis & Development
- Stock control
- Intermediate Computer Skills
- Micros / Opera is preferred
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Job Purpose
- To greet and welcome arriving guests to the restaurant and monitoring of dining sections to ensure all guests receive an exceptional experience within the restaurant operations
Key Performance Areas
Prepared Work Area
- Prepare mise-en-place, place settings and any other required checks and preparations for service
- Identify issues with regards the restaurant floor appearance/ functioning of equipment and Systems
- Check overall cleanliness of the front of house restaurant operations
- Assist with answering the telephone in the restaurant and taking restaurant reservations for the day
- Be aware of and comply with health, safety, hygiene and environmental regulations in the Outlets
- Use and store operating equipment in line with specifications and safety regulations
- Resolve or report on any anomalies to the required standards
Hosting
- Welcome and check guest bookings
- Seat guests at their respective tables
- Monitor the dining sections of the restaurant for empty and cleaned tables, estimating wait
- times for guests (if relevant),
- Monitor the guest waiting list, and ensure that the needs of the guests are met while they are waiting.
- Understand and conduct all tasks in line with Food & Beverage standard operating procedures
- Explain menu items
- Make recommendations with regards beverages and menu items
- Interact with kitchen staff respectfully around any special requests
- Be attentive to guest needs within the outlet
- Clear tables after guests have completed their meal
- Provide billing to guests (where relevant)
- Leverage opportunities to upsell on promotional items
Cashiering Services
- Handle all billing transactions for food and beverage services executed in the outlets
- Reconcile payments to orders in the system
- Place guest feedback questionnaires in folders with billing
- Arrange all house accounts prior to service
- Reconcile float at the end of the day
- Substantiate and report on any float variances
- Secure and transport float as required
- Guest information and copies of transactional documentation is accurately recorded
- Supporting documents have been generated for auditing purposes (where required)
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Experience
- 2 years experience in a customer service environment
Skills and Knowledge
- English verbal communication skills
- Problem Solving
- Collecting Information (listening; asking questions)
- Team co-operation
- Dealing with Customers
- Following Instructions
- Attention to detail
- Checking (accuracy in the handling and recording of transactions)
- Emotional resilience
- Presentable
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Job Description
- The CRM Specialist is responsible for independently designing, executing and optimising multi-channel CRM campaigns, customer lifecycle journeys and loyalty initiatives across SunBet’s online gaming and sports betting environment.
- The role uses customer data, segmentation, personalisation, A/B testing and continuous improvement methodologies to drive engagement, retention and customer lifetime value.
- Working across CRM platforms and channels including email, SMS, push, in-app messaging and gamification, the specialist will optimise customer journeys, loyalty and bonus programmes while ensuring campaigns are accurate, compliant and aligned to broader marketing and commercial objectives.
Core behavioural & Technical / proficiency competencies
Behavioural
- Continuous Improvement
- Integrity
- Teamwork
- Collaboration
- Transparency
- Adaptability
- Problem-Solving
- Customer Centricity
- Lifelong Learning
- Respect for Diversity
Technical
- CRM Campaign Management
- Customer Lifecycle Management
- CRM Platform Management
- Multi-channel Campaign Execution
- Customer Segmentation & Personalisation
- Loyalty Programme Optimisation
- Bonus & Promotion Management
- Marketing Automation
- CRM Platform Configuration
- Player Account Management (PAM) Systems
- Data Analysis – SQL, Excel & BI Tools
- A/B Testing & Experimentation
- Email Marketing & HTML
- Push, SMS & In-App Communications
- Gamification
- Customer Retention & Win-back Strategies
- Campaign Performance Analytics
- Dynamic Content & Personalisation
- Campaign Quality Assurance
- Data Privacy & Governance
- Project Management
The profile specifically requires expertise across leading CRM platforms such as Optimove, XtremePush, Salesforce Marketing Cloud, HubSpot or Braze, together with bonus and promotion management, PAM knowledge, marketing automation, SQL/data analysis and experimentation.
Job Requirements
Qualifications
- Bachelor’s Degree in Marketing, Business, Data Analytics or a related field
- Certification in a leading CRM platform, e.g. Optimove, XtremePush, Salesforce Marketing Cloud, HubSpot or Braze
- Certification in Marketing Automation or Digital Marketing
- Google Analytics Individual Qualification (GAIQ)
- SQL certification or demonstrated SQL proficiency
- Project Management certification, e.g. CAPM – advantageous.
Experience
- 5–8 years’ experience in CRM and marketing within an online gaming / sports betting environment
- Experience designing and executing multi-channel CRM campaigns
- Experience managing customer lifecycle journeys, including onboarding, retention and win-back
- Experience with customer segmentation and personalisation
- Experience analysing CRM and customer data
- Experience with A/B testing and campaign optimisation
- Experience managing and configuring CRM platforms
- Experience with loyalty, bonus and promotional mechanics
- Digital, direct marketing and analytics experience is advantageous.
Key Areas of Responsibility
- Design, configure and execute multi-channel CRM campaigns aligned to marketing and commercial objectives.
- Deploy campaigns across email, SMS, push notifications, in-app messaging and gamification.
- Develop and optimise customer lifecycle journeys across onboarding, retention and win-back.
- Analyse customer data and create targeted segments for personalised campaigns.
- Design and execute A/B tests to optimise content, timing, channels and customer response.
- Monitor campaign performance and translate results into actionable recommendations.
- Manage CRM platform configuration, data integrity and integration with supporting marketing technologies.
- Partner with Marketing, Sales, Sports and Casino Product teams to deliver aligned CRM initiatives.
- Create and optimise email templates, landing pages and other CRM assets.
- Implement dynamic content and personalisation strategies.
- Conduct campaign QA prior to deployment.
- Ensure CRM activities comply with POPIA and other applicable data privacy and governance requirements.
- Diagnose CRM campaign and platform issues and escalate complex technical matters where required.
- Optimise SunBet's loyalty and bonus programmes, including personalised and tier-based rewards, to increase repeat engagement and player lifetime value while reducing churn.
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Job Purpose
- Performs structured administrative tasks. E.g. Receptionist, Data Capturer, Administrative Assistant. Problem-Solving Complexity: Solves defined problems by applying established procedures, rules and guidance.
Key Performance Areas
- Accurately process routine employee transactions (e.g., new hires, terminations, promotions, transfers) in accordance with established guidelines
- Maintain employee records in the HRIS, ensuring data integrity, confidentiality, and compliance with data privacy regulations
- Prepare standard PBE-related documents, letters, and basic reports using approved templates
- Coordinate meetings, interviews, training sessions and events for the PBE team, including managing calendars, logistics and end-to-end execution to ensure smooth delivery and participation
- Maintain the PBE team's shared inbox, responding to basic inquiries or accurately redirecting complex ones to appropriate team members
- Assist with the onboarding process by preparing new hire paperwork, coordinating logistical arrangements, and ensuring a smooth administrative start
- Support the offboarding process by compiling necessary documents, updating relevant systems, and coordinating administrative tasks
- Process leave requests and update leave tracking systems as per established company guidelines and procedures
- Distribute internal communications related to PBE policies, procedures, and employee updates to relevant stakeholders
- Assist with benefits administration tasks, including distributing enrollment forms, updating employee records, and responding to basic inquiries
- Maintain and organise physical and digital People filing systems to ensure easy retrieval and compliance with record-keeping policies
- Generate basic PBE reports on request (e.g., headcounts, leave summaries) by extracting data from the HRIS
- Order and maintain office supplies and equipment for the People & Business Enablement function, managing inventory and requisitions
- Adhere strictly to all internal People policies, procedures, and data privacy regulations in the execution of daily tasks
- Provide general administrative support for PBE team projects and initiatives as directed, including task tracking and document management
- Identify inefficiencies in PBE administrative processes and suggest improvements to improve accuracy, speed and service delivery
Job Requirements
Education
- Diploma in a relevant Human Resources Management
Experience
- 2–3 years experience with Administration & HR Support, HR systems, HR Processes, Handling confidential information
- Demonstrated experience in a Service-Orientated environment
Skills and Knowledge
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Data entry and management in HR Information Systems (HRIS)
- Familiarity with document management systems
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Effective written and verbal communication
- Ability to maintain confidentiality and exercise discretion
- Problem-solving within defined procedures
- Adaptability and willingness to learn new systems and processes
- Customer service orientation
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Job Purpose
- Sun International is looking for a Banqueting Co-ordinator to join our Food & Beverage team. The successful candidate will be responsible to be the point of contact for the business unit’s conferencing business and to plan and coordinate multiple aspects of the Unit’s banqueting operations, including liaising with conferencing clients with regards their banqueting / event requirements; coordinating pre-conference meetings / billing instructions with clients; co-ordinating and communicating function plans and providing administrative support to the department.
Key Performance Areas
Accept requests for bookings from banqueting sales and Groups and Events and cross check detail against client requirements:
- Group size
- Venue Size
- Entertainment
- Catering
- Welcome drinks
- Billing
- Document booking and confirm with sales / client.
- Update system with bookings, special requirements and any amendments.
- Communicate amendments to relevant stakeholders
- Send out pre-con meeting notifications in advance (within reasonable time period to accommodate delegates) with relevant F&B stakeholders (relevant team / kitchen).
- Complete and distribute function sheets timeously
- Book meeting venues according to meeting requirements – number of people, equipment, times, access to floor, accessibility, refreshments, and time frames.
- Co-ordinate required equipment and ensure all in working order e.g. Air Conditioning, Laptop, Proxima etc.
- Arrange catering in line with RSVP’s and dietary requirements of the attendees.
- Co-ordinate set-up of venues with banqueting team
- Co-ordinate the set-up of additional equipment, décor requirements and / or entertainment requirements via external providers (if required)
- Communicate function sheets to banqueting department and other relevant stakeholders
- Liaise with sales on any challenges being experienced for resolution with the client
- Attend pre-con meetings if required
- Follow-up on special requests and preparations for events
- Compile and distribute billing instructions on event to relevant banqueting department
- Cross-check expenses against billing instruction
- Develop a filing system that enables others in the department to be able to access required documents including records of staff schedules, function sheets, etc.
- Make sure that all relevant documents and copies of events / invoices can be sourced effortlessly electronically and /or manually.
- Keep files, records and reports for the department
- Troubleshoot and resolve issues with assigned clients.
- Coordinate the flow of paper and electronic documents to the appropriate parties
- Management of the fee invoice and payment paperwork trail.
Job Requirements
Education
Experience
- 2 years’ experience in banqueting or events co-ordination
Skills and Knowledge
Core Behavioural competencies:
- Problem Solving
- Selling skills
- Planning
- Clerical / Admin
- Collecting Information (listening; asking questions)
- Team co-operation
- Dealing with Customers
- Following Instructions
- Attention to detail
- Emotional resilience
- Presentable
Technical competencies
- English written & verbal communication skills
- Numerical skills (calculations)
- Food & Beverage Product Knowledge
- Banqueting set-ups and product knowledge
- Menu knowledge
- Proficient computer skills
- Operating equipment usage and storage
- Upselling skills
Work Conditions & Special Requirements
- Ability to work shifts that meet operational requirements
- Mobility and ability to move around as per job requirements (including with the use of aids)
- Physically able to move operating equipment, have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
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Job Purpose
- Sun International is looking for a Bartender to join our Food & Beverage team. The successful candidate will be responsible to prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed.
Key Performance Areas
- Prepare mise-en-place, and conduct any other required checks and preparations for service Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
- Stock bar for service
- Check cleanliness of own section or station
- Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
- Understand and conduct all tasks in line with Food & Beverage standard operating procedures
- Take guest orders accurately and timeously and place in the system
- Explain menu items and make recommendations with regards beverage menu
- Mix drinks and present beverage in line with guest order and outlet standards
- Be attentive to guest requests
- Clear glasses after guests have completed their drinks
- Provide billing to guests
- Conduct cash-ups at the end of service
- Complete beverage stock sheets each shift
- Leverage opportunities to upsell on promotional items
- Understand and conduct all tasks in line with F&B standard operating procedures
- Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
- Use and store operating equipment in line with specifications and safety regulations Participate in stock takes
- Conduct daily stock counts of bar smalls
- Resolve or report on any anomalies to the required standards
- Report on any breakages at the end of the shift
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products, reward programme and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
- Grade 12 preferred (with relevant experience)
Experience
- 2 years previous experience as a bartender
Skills and Knowledge
Behavioural:
- Deep customer and market understanding
- Responsive to customer feedback
- Demonstrate end‑to‑end ownership for resolving customer problems
- Accountability
- Continuous improvement
- Transparency
- Collaborative and a team player
- Clear communicator
- Takes ownership
Technical:
- Beverage / Cocktail Product Knowledge
- Barrister skills
- Operating equipment use & care
- Beverage service
- Communications skill
- Upselling skills
- Basic Computer Literacy
- Cashiering Services
Method of Application
Use the link(s) below to apply on company website.
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