Collections Specialist at Quest Staffing Solutions

Duties & Responsibilities

• Doing collections campaigns by calling customers for debit orders that have failed
• Assisting with outstanding collections from customers
• Sending of statements -
• Contact customers with outstanding balances to request payment and resolve any discrepancies.
• Reconciling customer accounts
• Ticket management - Respond to customer inquiries regarding billing and payments.

Skills and Competencies

• Completed Matric/Grade 12
• Minimum 4+ years of Collections experience (collecting consumer outstanding payments)
• Excellent communication skills and a skilled negotiator
• A keen eye for detail and strong organisational skills
• Excellent telephone manner
• Knowledge of the procedures and legal requirements necessary when debtors do not meet their payment obligations