Commercial Credit Recoveries Manager at WesBank

Job Description

To identify and manage the overall process and portfolio of high-risk clients on an ongoing basis and take responsibility for recovery of debt, all exposures in the growth sub-segment, mid-touch sub-segments (simple lending) and business credit cards for the late collections of debt

• Manage all exposures in the growth sub-segment, midtouch sub-segments (simple lending) and business credit  cards for the late collections of debt and deal with complex, escalated customer and ombudsman complaints
• Conduct weekly and monthly meetings to discuss collection of debt or performance of portfolios in terms of SLAs
• Accountable for the collections, settlement offers, external debt collectors (EDC), complaints, processes and overall portfolio of high-risk client
• Oversee the re-grading exposures, track and report on KPIs, and report and follow-up on outstanding audit findings and self-disclosed items (SDI)
• Participate in planned activities that are appropriate for own and employee development
• Ensure development and continuous value add improvement to operational processes
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation