Jobs at WesBank

Job Description

To identify and manage the overall process and portfolio of high-risk clients on an ongoing basis and take responsibility for recovery of debt, all exposures in the growth sub-segment, mid-touch sub-segments (simple lending) and business credit cards for the late collections of debt

• Manage all exposures in the growth sub-segment, midtouch sub-segments (simple lending) and business credit  cards for the late collections of debt and deal with complex, escalated customer and ombudsman complaints
• Conduct weekly and monthly meetings to discuss collection of debt or performance of portfolios in terms of SLAs
• Accountable for the collections, settlement offers, external debt collectors (EDC), complaints, processes and overall portfolio of high-risk client
• Oversee the re-grading exposures, track and report on KPIs, and report and follow-up on outstanding audit findings and self-disclosed items (SDI)
• Participate in planned activities that are appropriate for own and employee development
• Ensure development and continuous value add improvement to operational processes
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

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Job Description

• To maximise new business opportunities with dealers, bankers and/or customers (individual and corporate), through securing financing of assets, referring of value added products and relationship building in order to grow profitability and market share for the Product House

Hello Future Roving Marketer

• Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team in WB Motor Sales Channel, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
• Drive sales across product and campaign initiatives to exceed set targets
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Contribute to teamwork and inclusivity by working together to achieve team goals
• Value individual contributions and respects diversity in the team
• Share information and knowledge that benefits the team
• Seek out regular performance feedback and put actions in place to improve and enhance performance
• Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends
• Keep abreast of learning opportunities, changing products and trends

You will be an ideal candidate if you:

• Diploma in Business Management/ Marketing Management
• Preferred Qualification - Bachelor of Commerce Degree / advances Diploma in Business Management / Marketing Diploma
• Experience: 6 to 12 months experience within Financial Services industry /Motor Industry
• Own Vehicle

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate