Vacancies at Melomed Private Hospitals

Description

• Answer telephone calls and attend to all emergency requests and queries
• Relay information via radio, phone or email to send crews, vehicles or other field units to appropriate locations
• Monitors and tracks the status of an ambulance on assignment
• Provide field units with information about orders, traffic, obstacles and requirements
• Notify hospitals of the crew’s arrival
• Data capturing and maintaining logs and records of calls, activities and other information
• BAA Duties when required

Requirements

• Matric
• BAA Qualification
• At least 2 years’ relevant experience
• In depth understanding of EMS
• Excellent judgment and the ability to priorities decisions and act quickly in the best interest of the patient
• Computer literacy is essential
• Excellent interpersonal and communication skills
• Remaining calm under pressure

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Description

• Act as the primary liaison between patients, staff, and external service providers.
• Provide clear, timely information to patients about processes, wait times, and care plans.
• Reassure and empathize with patients to create a comfortable and welcoming environment
• Facilitate patient admission,transfers, and discharge processes efficiently.
• Offer creative solutions and ideas to improve service quality and address recurring issues.
• Monitor and maintain effective patient flow within the Trauma Unit and reception area.
• Perform regular rounds in the Trauma Unit and main reception to assess patient needs and address concerns
• Provide consistent feedback to managers on patient complaints and potential areas for improvement
• Assist the Unit Manager and other staff in implementing patient-centred service strategies
• Handle patient complaints with professionalism and escalate unresolved issues to Client Service or management as necessary.
• Collaborate with internal teams and external service providers to resolve patient concerns promptly.
• Compile and submit daily reports on patient flow, challenges, and resolutions.
• Document patient interactions and maintain accurate records.
• Attend daily management meetings and provide relevant updates.
• Empathy : Ability to understand and respond to patient concerns compassionately.
• Problem – Solving : Proactively address challenges and suggest innovative solutions to improve the patient journey.
• Adaptability: Remain Flexible to handle the dynamic nature of the Trauma Unit and reception environment
• Professionalism: Maintain a high standard of conduct, confidentiality, and reliability.
• Build and maintain effective relationships with all internal and external stakeholders.
• Demonstrate positive and professional interaction with internal and external stakeholders while upholding the Melomed Values.
• Strictly adhere to all policies and procedures relating to this job description including those within the Company.

Requirements

• Minimum of 2 years of experience in a similar role.
• Hospital/Hospitality industry experience is essential
• Effective communication and interpersonal skills
• Strong understanding of trauma processes
• Excellent computer proficiency
• Ability to prioritize tasks in a fast-paced environment
• Attention to detail and strong listening skills
• Ability to remain calm and empathetic under pressure

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Description

• Current registration with the South African Nursing Council as a Registered Nurse
• Nursing Education and / or Assessors Qualification
• Master’s qualification is preferred
• Grade 12
• Minimum of 5 years’ experience in a similar role
• Previous experience as a Nurse Educator, Clinical Facilitator
• Curriculum development experience is preferred
• Knowledge of scope of practice of all Nursing categories as well as the regulations of the South African Nursing Council
• Working knowledge of the South African Higher Education regulatory framework
• Excellent computer skills
• Excellent verbal and written communication skills
• Excellent organisational skills and the ability to handle multiple tasks with deadlines
• Excellent interpersonal skills and an ability to work both independently and as a team member
• Must be able to work under pressure

Requirements

• Assist with the formulation and implementation of teaching and learning activities related to nursing staff development.
• Ensure that all teaching and learning content is current, evidence-based, risk based and aligned with advances in healthcare and educational best practices.
• Contribute to the development of policies and procedures in alignment with legislative frameworks and Melomed requirements.
• Formulation, design and implementation of SANC CPD programme.
• Development of clinical competencies.
• Assist in coordinating the planning, accreditation, and implementation of educational programmes in compliance with institutional and regulatory standards.
• Oversee the development, review, and continuous improvement of curricula.
• Develop micro curriculum frameworks, study guides, teaching and learning materials, and supporting documentation in line with regulatory requirements.
• Review teaching, learning, and assessment strategies to ensure academic excellence.
• Provide academic support and contribute to staff and student development and success.
• Monitor student performance and provide feedback or analysis on results.
• Develop and maintain college year planners, study schedules, and other academic support structures.
• Participate in or formulate relevant academic committees e.g., review committees.
• Build and maintain professional relationships with internal and external stakeholders.
• Ensure adherence to company policies and all applicable legislative and regulatory requirements.