Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more informatio...
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The Commercial & Industrial Sales Team Leader role, based in Johannesburg, involves providing expertise in commercial support processes, including order management, price checking, compliance, and complaint handling. It resolves issues using established policies and CIF/Lean techniques to enhance productivity and customer service. Acting as a deputy to Team Leaders, the role coordinates team activities and communicates with business partners. It also prepares and improves standard work, interfacing with customers, logistics, and sales representatives. The position supports sales functions across EMEA, handling order fulfillment, customer service requests, claims, product returns, and invoicing requirements.
What you’ll do:
Enhance Customer Loyalty: Drive customer loyalty through increased productivity and a high-performance culture.
Organize Support Team: Contribute to the effective organization of the Support team using people, processes, and technology.
Expert Solutions: Act as an expert for customers and team members, providing solutions to standard and non-standard tasks and escalations.
Reporting Activities: Manage the creation of daily, weekly, and monthly team reporting activities.
Training and Knowledge Sharing: Lead training and knowledge-sharing sessions to adopt best practices.
Customer Satisfaction: Promote customer satisfaction and reduce cycle time through team-based problem-solving.
LEAN Methodology: Drive the application and implementation of LEAN methodology for process improvement.
Process Documentation: Contribute to the creation and maintenance of complete and up-to-date process documentation.
Support Management: Assist management in implementing standardized Continuous Improvement Framework (CIF) and boosting operational efficiency.
Ecommerce and Technology Adoption: Support the deployment and increase of ecommerce platforms and core technologies, including necessary training.
Qualifications:
Bachelor’s degree (BSc/BA);
5+ years of experience CI & Customer engagement experience;
English fluency is a must.
Skills:
Basic MS Office, ERPs (SAP) and CRM (Sales Force)
Knowledge of Eaton’s and competitive products and services, CIF and Lean tools relevant for the operations improvements.
Previous exposure to E-commerce platforms such as Order center or call center is a Plus.
Strong communication skills (written and verbal) , customer service attitude, strong attention to details, Problem solving, adapting and driving change, ownership of assignments, projects, teamwork, networking and continuous learning skills.
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