Commercial Operations Regional Manager at MRI Software

Position Overview:

The Order Management, Commercial Operations Regional Manager will be focused on ensuring the OM function is working to increase sales productivity, enablement and reducing administrative overhead by identifying and implementing efficiencies and development of scalable order management processes. The Manager will be responsible for increasing visibility into order management performance KPI’s, SLA attainment and process improvements, assist with commercial policy and approval workflows, also partner with cross functional teams to fine tune order management processes. DealHub and Deal Desk assistance are also in the scope of this role. The ideal candidate has an analytical skill set and demonstrated sales process experience within high-growth software environments. This is a team management contributor position.

Responsibilities:

• Team management, first point of contact for Commercial Operations Specialists
• Serve as the trusted advisor and provide guidance to global sales leaders and team members, supporting sales activity and enablement through the order fulfilment cycle ‘quote to cash.’
• Manage escalated stakeholder requests, queries and issues for assigned solution in channel.
• Strategic Complex Opportunity Management and quoting
• Oversee opportunity approval, verification and quality assurance of submissions.
• Fulfilment contract review
• Identify and communicate errors and deficiencies to stakeholders.
• Partner with sales enablement team identifying additional training requirements, gaps, recurring user errors and deliver sales documentation and training.
• Lead Solution Specific/Product Family Sales Office Hours
• Partner with Global Manager and Senior Leadership to assist defining, refining, and maintaining effective & efficient sales processes.
• Monitor and review the Salesforce funnel and pipeline metrics weekly to ensure quality and accuracy with OM Team.
• Implement best-practices and standardization of sales processes leveraging efficiency and scalability and continuous process improvement.
• Manage and contribute to team metrics through productivity, accuracy, identifying and efficiencies for improved effectiveness of processes on a daily basis.
• Maintain and Monitor Order Management KPI and SLA dashboard and reporting, identify areas of improvement, review impact of recurring issues identify source and bring to resolution.

Skills/Requirements:

• Education- BA/BS, Masters preferred.
• 3-5+ Years progressive Experience in Enterprise Software Sales Operations
• Strong analytical skillset
• Skilled Salesforce.com and Excel
• Urgency. High accountability, proactivity, diligence, and responsiveness
• Strong Presentation Skills