Commercial Portfolio Manager at Parvana

What you will be doing:

• Act as the company’s ambassador in the market - be professional, responsible, kind and responsive to all stakeholders
• Responsible for maintaining and enhancing the current existing and long standing stake holder relationships with particular focus tenant relationships and retention
• Oversee the day-to-day management of a portfolio of commercial properties.
• Swift response and exceptional customer service to tenant concerns, addressing their concerns and ensuring they remain happy
• Conduct regular site visits to properties to assess conditions, ensuring buildings are optimally maintained, managing vendors and staff where necessary
• Ensuring the CRM software is updated with respect to all property management administration
• Risk management and reporting to exco with respect to existing lease agreement expiring, renewal, rate increases etc
• Assist when required for budgeting, financial reporting, and rent collection processes.
• Provide exceptional customer service ensuring high retention rates as well as onboarding new tenants as needed (this is not a sales role)
• Collect and manage FICA (Financial Intelligence Centre Act) documents as required.

What our client is looking for:

• Proven experience in commercial property management.
• Previous experience using property software (ideally MRI) is required
• Strong administrative and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships with tenants and stakeholders.
• Proactive and solution-oriented mindset.
• Strong problem-solving abilities.
• Customer-centric attitude.
• Knowledge of FICA regulations and document collection processes.