Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
Santam’s Commercial Contact Centre currently has exciting opportunities available for Commercial Underwriters (CoE) who will be based in Bellville
The Commercial Underwriter is a technical role with strong underwriting and client focus. The successful incumbents will embark on a rotational journey within CLCC, gaining exposure to various departments to foster a well-rounded skill set and a deep understanding of our underwriting principles and practices.
Although the primary role focus but not limited to underwriting, new and existing business to maintain profitability while also creating a platform to aid the growth process.
What will make you successful in this role?
Effective underwriting of complex risks (new business, renewals, ad-hoc)
Identifying re-insurance and appropriate action
Effective screening actions
Providing quality and correct feedback on high level technical queries
Working within higher level mandates
Ownership of non-standard commercial products
Negotiating with internal and external clients
Building and maintaining relationships at various levels within the organisation including CCC, distribution and HO underwriting
Strong retention (profitability and growth) focus
Qualifications and Experience
A minimum of 3 years underwriting Commercial Insurance
Grade 12
IISA professional membership (licentiate / associate)
FAIS compliant: 120 credits on NQF level 5 (Commercial Lines)
Proficiency in MS Word and Excel
Santam Commercial product training (SMK’s)
Regulatory Examination (RE)
Risk Identification and Assessment programme (RIA)
A good understanding of contact centre processes, SLA’s and commercial quoting tools.
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