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Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
What will you do?
Santam’s Operations’ division currently has an exciting opportunity available for a Commercial Underwriter (CoE) who will be based within the Commercial Contact Centre, based in either Bellville, Cape Town, Bloemfontein or Pretoria
The COE is a highly technical role with strong client focus. The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. COE’s are responsible for taking sound underwriting decisions through mandates and taking initiative. The COE is a key source of knowledge and leverage to the business at large. COE is the final gate keeper of the health of the risk.
What will make you successful in this role?
Principle Accountabilities
• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action
• Effective screening actions
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Ownership of non-standard commercial products (e.g. Assets All Risks products)
• Negotiating with external clients (brokers)
• Building and maintaining relationships at various levels within the organization including CCC, Distribution and HO underwriting
• Strong retention focus
• Equipped to work from home – this talks to stable connectivity and back-up power in case of load shedding/power outage
Qualification and minimum requirements
• A minimum of 5 years Underwriting experience within a short-term commercial insurance industry (required)
• Completed grade 12
• Fais credits: 60 (commercial lines)
• A completed NQF level 5 qualification will be advantageous
• Excellent proficiency in MS Word, Excel and Power Point
• A good understanding of contact centre processes and SLA’s
Skills
• Good communication and negotiation skills
• Bilingual (English and Afrikaans)
• Strong client service orientation
• Strong analytical skills
• Ability to work under pressure
One of the competency requirements for this role is an above average matric pass. A matric certificate submission with the CV application is a requirement. Applications without the matric certificate will not be considered.
Personal Attributes
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Being resilient - Contributing through others
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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