Communications & Project Coordinator at Ackermans

Are you passionate about communication & projects?

• We have an exciting opportunity for a Communications & Project Coordinator in our Operations Team based at our Support Centre in Kuilsriver.
• The successful candidate will play a key role in supporting the execution of our operational strategy by coordinating operational communications and trade-related project activities.
• This role ensures clear, accurate, and timely communication, tracks project delivery against objectives, and facilitates effective cross‑functional collaboration to drive operational alignment and performance.
• If you have a natural flair for communication, enjoy working on projects, and thrive in a dynamic operational environment, this could be the perfect role for you.

Key responsibilities:

Operations Communications

• Coordinating comms content into structured folders using templates
• Gather, filter and organize requests
• Weekly summary of all comms to stores – Comms Roster/Tracker
• Maintain and update a weekly comms activity tracker, similar to a promo grid
• Assistance with governing system / platforms
• In alignment with line manager
• Ensure data is stored on the relevant platforms and is readily available
• (Synergy platform housekeeping: content integrity / version-controlled publications / cleanup of obsolete content / systems migration – Vima/ Fusion etc)
• Build and maintain positive working relationships with stakeholders / collaboration (Support Centre & Field).
• Collecting and organising data for Postmortem feedback presentations (Festive, Black Friday, BTS, ad hoc on request)

Project Coordination

• Effectively coordinating the roll out of Operations / Merch Projects to stores within specified time frames
• Footprint of 1000 stores, communicating at store level
• Plan, Organise, Monitor (Reporting on progress), Communication & Follow-ups
• Plan rollouts of projects and coordinate process flow/ surveys when needed/ as per agreed time frames within budget/ communication & alignment with stakeholders/ as per agreed time frames.

Admin Support

• Job cards, handling of queries, snags & invoices relating to project rollouts

What we’re looking for:

Knowledge & Expertise:

• Knowledge of retail best practice communications principles, techniques and trends
• Project Management
• Commercial thinking
• Proficiency in Microsoft suite, Share Point, Power Apps
• Proficiency in data governance processes and practices

Skills & Competencies:

• Project Management skills
• Computer skills
• Microsoft Office (Excel on Intermediate/advanced level)
• Planning, organizing and controlling skills
• Strong communication skills
• Reporting skills
• Strong negotiation skills with the ability to interpret data (data driven decision making) which leads to proactive actions driving efficiencies
• Strong analytical and attention to detail skills to see patterns
• Conflict resolution skills
• Highly detail-orientated and accurate
• A strong sense of customer focus
• Problem solving skills
• Influence & build relationships
• Work with diverse teams as well as work independently
• Simplify processes
• Be proactive and use one’s own initiative

Qualifications & Experience

Essential:

• A Grade 12 Certificate/Matric
• A National Diploma or Degree in Business/ Retail/ Project Management or Business Administration
• Minimum of 3-4 years working experience within a Retail Chain environment working with stores, store operations, etc.
• Minimum of 2-3 years should be Project Management or Coordination role