Communications Specialist at Eskom Pension and Provident Fund

Description

Content management

• Ensure that all communication messages to be sent out are aligned with the communications strategy.
• Deliver communication content, as required, by setting up relevant engagements i.e. media releases, stakeholder engagements, speeches, boilerplates etc. in order to achieve stipulated objectives.
• Ensure message output and content is of a high quality and standard i.e. no grammatical and spelling errors and written with the specific target audience in mind.
• Partner with stakeholders to develop appropriate message framework for the specific messages, aligned with the EPPF’s strategy in the implementation of change communication.
• Research the internal and external environment (legislative changes, organisational culture, industry trends etc.) and collaborate with key internal stakeholders to advise on appropriate positioning of messaging.
• Edit and contribute to all formal and informal publications (newsletters, annual report, member guide etc.),
• Roll out change communication plans, in line with best practice as directed by Head of Communications.

Internal communications

• Utilise internal communication processes and channels within the business to improve the flow of information and the effectiveness of communication (including adherence to compliance communication).
• Develop and/or streamline internal communications processes, making recommendations for improvement to relevant stakeholders and assisting in the implementation.
• Recommend new and creative ways to facilitate top-down and bottom-up communication.

Media relations and other external communications

• Support the Head of Communication with Crisis Management by working with media/crisis management agencies in the management and/or prevention of crises.
• Support the Head of Communication with external communications requirements/projects
• Arrange media and crisis communication training with service providers for appointed spokespeople and front office staff, as required.
• Support on strategic positioning of all company messaging to external stakeholders (media, stakeholders, public) in order to promote the correct brand image.
• Leverage platforms to maximise exposure for the organisation (e.g. identify and suggest speaker opportunities, content planning and messaging for conferences and other public forums).
• Draft media responses in consultation with relevant subject matter expert(s).

Provide input to the management of the section

• Assist the Communication Manager in the compilation of comprehensive business reports for this function
• Support implementation of processes and procedures that are relevant to the section and enhance service delivery.

Requirements

TECHNICAL COMPETENCY REQUIREMENTS  

• In depth knowledge of brand management, public relations, marketing and integrated communication strategies (internal and external) using traditional and digital media channels
• Insight into CRM and customer centricity principles
• Analytical skills
• Familiarity with Pension Fund industry and trends
• Reputation and crisis management skills
• Project management skills
• Excellent verbal and written communication skills
• Skilled in working with visual communication software and presentation packages

REQUIRED MINIMUM EDUCATION/TRAINING

• Bachelor’s degree in marketing, Communications or related discipline 

REQUIRED MINIMUM WORK EXPERIENCE

• 5 years job-related experience and relevant experience (preferably in a corporate communication role or a communications agency).