Community Manager Intern at Dentsu Aegis Network SSA

• The Community Manager Intern will facilitate conversations across social media accounts proactively, continually look for opportunities to better engage with the community using insight from sentiment and conversation tracking (using social media tools) and identify conversations that the brand can take part in. The ideal candidate has a passion for social media communities and an interest in connecting brands with people.

Job Description:

Key responsibilities:

• Coordinate with relevant teams to leverage activity and ensure brand consistency. 
• Maintain a view of what is trending on social media including hashtags and creative ideas – sometimes involving participation.
• Respond to requests and facilitate/escalate responses with the client.
• Grow a fan base for through effective brand positioning. 
• Coordinate with relevant teams to leverage activity and ensure brand consistency. 
• Build consumer trust.
• Develop engaging and meaningful interactions with the community to build an online relationship with them. 
• Always-on monitoring of the brand and its competitors’ social media platforms. 
• Daily monitoring of brand conversations on our social platforms ensuring timely responses to queries.
• Moderate conversations within the community. 
• Support in social media crisis management.
• Review and interpret data with an ability to compile community management reports.
• Assess competitor performance to extract insights on organic and paid content.

Key Requirements:

• Matric Certificate
• South African ID
• A ‘people-person’ with a great customer service skillset.
• Good listener, empathy and adaptability.
• Ability to problem-solve when dealing with high pressure situations.
• Copywriting capabilities and sass are crucial!
• An interest or background in fashion-related content would be a big plus.