Community Schemes Portfolio Manager at Profile Personnel

Job Description

• An established property management organisation is seeking an experienced Community Schemes Portfolio Manager to join its team. This role is responsible for managing a portfolio of community schemes, ensuring compliance, maintaining strong client relationships, and providing professional support to Trustees and Body Corporates.
• The successful candidate will be highly organised, client-focused, and capable of managing multiple portfolios while maintaining excellent service standards.

Key Requirements

• Minimum 1 year's experience as a Community Schemes Portfolio Manager
• Valid driver's licence and own reliable vehicle
• Strong administrative and organisational skills
• Excellent verbal and written communication abilities
• Ability to manage multiple priorities and meet deadlines
• Knowledge of Sectional Title legislation and community schemes governance
• Proficiency in Microsoft Office and property management software
• Ability to attend meetings outside of standard office hours when required

Key Responsibilities

• Manage an allocated portfolio of community schemes and provide ongoing support to clients
• Respond to and resolve client queries professionally and efficiently
• Coordinate maintenance and repair requirements within managed schemes
• Draft correspondence, notices, and other scheme-related documentation
• Ensure Trustees and Body Corporates remain compliant with applicable legislation and governance requirements
• Review monthly financial reports and ensure timely distribution to clients
• Assist with the preparation, review, and monitoring of community scheme budgets
• Verify audited financial statements and facilitate Annual General Meetings (AGMs)
• Attend Trustee, Executive Committee, and Annual General Meetings as required
• Prepare, review, and distribute accurate meeting minutes within prescribed deadlines
• Provide guidance on Sectional Title legislation and community scheme matters
• Follow up on action items arising from meetings
• Maintain accurate records and update internal systems and client portals
• Build and maintain strong relationships with clients, Trustees, service providers, and colleagues
• Contribute to client retention and portfolio growth initiatives
• Ensure all queries are addressed within agreed service levels
• Adhere to company policies, procedures, and professional standards

The ideal candidate will be:

• Detail-oriented and highly organised
• Customer-service driven
• Professional and confident when dealing with clients and trustees
• Able to work independently and as part of a team
• Comfortable managing deadlines and multiple stakeholder relationships
• Committed to delivering exceptional service and maintaining long-term client relationships