Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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Excellent written and verbal communication skills.
Strong attention to detail and time management.
Customer-first mindset with a focus on empathy and problem-solving.
Ability to remain calm and professional in high-pressure situations.
Familiarity with social media platforms and online community behavior.
Working knowledge of Zendesk or similar CRM/ticketing tools.
Responsibilities
Monitor and respond to all incoming messages, comments, and mentions across social media and community platforms.
Drive sensitive comments to Inbox for the social team to manage.
Police comments, remove spam content and assist with general customer queries.
Remove and block frequent violators, e.g.: Spammers or Racist language users.
Maintain brand tone and consistency in all responses.
Ensure that community conversations remain respectful, on-topic, and aligned with company standards.
Adhere to response time targets.
Utilize approved response templates for common queries (e.g., deposits, withdrawals, login issues) to ensure consistency and accuracyAssist in the creation and editing of written, video, and photo content.
Identify and escalate issues that require specialist intervention.
Work closely with internal teams to ensure escalations are resolved promptly and professionally.
Follow through on escalated cases to confirm resolution with the customer.
Update ticketing or CRM systems accurately to reflect the outcome.
Provide feedback to internal teams where recurring issues are identified.
Interact with users and respond to social media messages, inquiries, and comments.
Review analytics and create reports on key metrics.
Any other ad hoc duties that might be required.
Qualifications
Matric (Grade 12).
Diploma/Degree in Marketing, Communications, or related field (advantageous).
Valid driver’s license.
Overtime and weekend work.
Flexibility to work shifts, weekends, and public holidays as required by social media activity patterns.
Minimum 1–2 years’ experience in customer service, community management, or social media coordination.
Gmail
Yahoomail